Season 1
Episode 5

Lead with Listening: Leveraging an Overlooked Tool

Leaders’ voices are amplified in the workplace, but listening is often overlooked. Listening to learn increases leadership capacity, situational awareness, and empathy. Explore the potential for listening in leadership, the techniques of active listening, and key questions to ask team members.

Presented by Nicole Keller and Rachelle Silva. 1 Hour. Recorded 3/21/23.

Season 1
Episode 2

Leading the Pack: Polishing Project Management Practices

Few projects go as expected. They can get stuck in the mud or take on a life of their own. Successfully shepherding a project from inception to completion requires satisfying stakeholders, assembling the right team, and anticipating complications. Examine best practices for project management and lessons learned from the field.

Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 11/15/22.

Episode 6

Better Together: Merging Credentialing and Payer Enrollment

Increasingly, healthcare organizations are combining payer enrollment and credentialing. This integration is occurring in environments ranging from hospital systems to managed care, often as a result of organizational mergers and acquisitions or departmental consolidations. Discover the functions of this new frontier, which include credentialing, billing, and contracting.

Presented by Yesenia Servin. 1 Hour. Recorded 10/27/22.

Episode 3

New Horizons: Linking Healthcare Quality to Physician Competence

As healthcare quality data is increasingly tied to an organization’s revenue streams, MSPs must move beyond viewing physician performance solely as a credentialing tool. Explore the connections between credentialing and healthcare quality, along with the implications for the future of the MSP profession.

Presented by Donna Goesenkors and Nicole Keller. 1 Hour. Recorded 7/28/22.

Sharpening Our Skills 1

Start Your Engines! Telemedicine & Credentialing by Proxy

Telemedicine providers may never set foot in a facility, yet they’re held to the same standards as onsite physicians. Rev up your knowledge of Medicare CoPs and other telemedicine accreditation standards, and learn how to onramp telemedicine credentialing and privileging into existing processes.

Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 4/29/21

Sharpening Our Skills 4

By the Numbers: Revenue Management Through Performance Data

Hospital pay-for-performance models are driven by federal and state requirements. Data is crucial to ensuring that performance goals are met. Learn how performance by the hospital, physician, and advanced practice professional directly impacts an organization’s bottom line.

Presented by Nicole Keller and Yesenia Servin. 1 Hour. Recorded 10/12/21

Reflection & Momentum
Episode 1

Threading the Needle: Merging Credentialing and Payer Enrollment

The trend toward integrating payer enrollment and credentialing functions continues to gain momentum, leaving many MSPs in the dark. Discover this new frontier and the implications for the Medical Staff Services Professional. Then, follow the industry’s only Payer Enrollment Process Model to begin to build or validate the efficiency of your practice when enrolling practitioners in federal, state, and commercial plans.

Presented by Donna Goestenkors and Yesenia Servin. 1 Hour. Recorded 4/7/21

Reflection & Momentum
Episode 4

Emotional Intelligence in Leadership: Why it Matters

Great leadership is built on a foundation of authenticity, compassion, and strong boundaries. Navigating your emotional landscape is fundamental to your leadership success. Learn to develop the skills that help you connect with others, improve your communication, and maintain your resilience.

Presented by Donna Goestenkors and Stephanie Russell. 1 Hour. Recorded 4/28/21

Forward Together
Episode 1

Down to Earth: Real Talk About Credentialing Systems

While the healthcare system is relentlessly advancing and evolving, credentialing systems can remain mired in the Stone Age. Explore a new era of credentialing, one in which redesigned systems create efficiencies that deliver value throughout the organization.

Presented by Donna Goestenkors & Larry DeHoyos. 1 Hour. Recorded 1/20/21

Soaring Higher, Shining Brighter
Episode 1

Cross-Generational Teamwork: Unlocking the Keys to Success

Each generation has its own values, language, and priorities. Understand generational characteristics, unpack hidden biases, and leverage the unique perspectives of each generation leads to increased trust, better communication, and greater team success.

Presented by Donna Goestenkors & Stephanie Russell. 1 Hour. Recorded 11/12/20

Soaring Higher, Shining Brighter
Episode 4

Payer Enrollment 101 & 201: Meeting You Where You Are

Timely payer enrollment is critical to an organization’s revenue stream, but staff members newly tasked with the payer enrollment function often don’t know where to turn. Those experienced in payer enrollment already know the basics, but need to stay abreast of emerging issues.

Presented by Lisa Deterding & Yesenia Servin. 1 Hour. Recorded 2/11/21

Connecting the Dots
Episode 1

Intentional Productivity: Caring for Yourself While Working Remotely

Working remotely poses a host of personal and professional challenges that can leave us feeling less productive and more adrift. Map out strategies designed to help you thrive while working from home. Discover how self-care translates to increased effectiveness in every aspect of your life.

Presented by Donna Goestenkors & Stephanie Russell. 2 Hours. Recorded 12/16/20

Merging Credentialing & Payer Enrollment
Episode 1

What’s the Difference?

Explore the unique functions of credentialing and payer enrollment, along with the parallels. Then, identify ways to collaborate. Finally, pinpoint the skills that are transferable from one area of responsibility to the other.

Presented by Donna Goestenkors, Larry DeHoyos & Yesenia Servin. 1 Hour. Recorded 5/8/20

Merging Credentialing & Payer Enrollment
Episode 4

Temperature Check

It’s critical to evaluate the effectiveness of credentialing and payer enrollment integration. Learn the formula for avoiding duplicative effort, ensuring cost reduction, and maximizing reimbursement. Finally, discover key reporting components for internal stakeholders.

Presented by Nicole Keller, Larry DeHoyos & Yesenia Servin. 1 Hour. Recorded 8/14/20

Credentialing Excellence
Episode 1

Where Do I Fit In?

Explore today’s healthcare landscape and the evolving role of the MSP in this introduction to Medical Staff Services.

Presented by Donna Goestenkors & Yesenia Servin. 1 Hour. Recorded 3/18/20

Credentialing Excellence
Episode 4

Where’s My Risk Management Hat?

Credentialing helps to ensure patient safety, but it’s also a mechanism for mitigating legal risk. Discover jaw-dropping legal cases that go to the heart of credentialing and the ways in which the MSP can further organizational risk management goals.

Presented by Donna Goestenkors & Leslie Foltz. 1 Hour. Recorded 5/6/20

Credentialing Excellence
Episode 7

It’s Your Turn!

The TMG Team takes questions.

Presented by Donna Goestenkors, Larry DeHoyos, Nicole Keller, Stephanie Russell & Yesenia Servin. 1 Hour. Recorded 7/17/20

Breaking New Ground
Episode 1

Peak Performance: Credentialing Best Practices

Credentialing is the cornerstone of patient safety. It’s also an ever-evolving field. Donna and Stephanie will take you on a credentialing journey that begins with the basics and ends with the cutting-edge challenges destined to chart the future course of the industry. Construct a foundational understanding of credentialing structures, processes, and outcomes, and build in the nuances of telemedicine, locum tenens, and delegated credentialing. The tools you acquire are sure to boost your effectiveness now and in the future.

Presented by Donna Goestenkors. 2 Hours. Recorded 5/13/20

Personal & Professional Development 1

Emotional Intelligence in Leadership + Working with APPs

Two fantastic webinars back-to-back for 3-1/2 hours of educational excellence: “Emotional Intelligence in Leadership: Why it Matters” + “Tame the Confusion: Working with the Non-Physician Practitioner.”

Presented by Donna Goestenkors & Yesenia Servin. 3.5 Hours. Recorded 10/16/20

Personal & Professional Development 4

Sowing Seeds: Blossom in Your Workplace

The myriad hurdles and pressures that MSPs face can create a survival mindset. Discover steps that enable you to move from surviving to thriving in the workplace. From self-care and on-the-job communication strategies to mastering emotions and cultivating compassion, this roadmap will guide you toward achieving the career fulfillment you deserve.

Presented by Donna Goestenkors & Stephanie Russell. 1 Hour. Recorded 8/12/20

Dealing with Covid 1

Righting the Ship: Successfully Navigating COVID-19

COVID-19 has turned Medical Staff Services – especially credentialing and payer enrollment – into a rolling ocean of information. It’s critical to tap into the most critical credentialing and enrollment rule modifications and find the nuggets that allow you to work quickly and accurately. Learn how to adapt rule changes into your practice structures. Get an insider’s view on how this virus continues to impact the personal and professional lives of MSPs.

Presented by Donna Goestenkors & Larry DeHoyos. 1 Hour. Recorded 7/23/20