Soaring Higher, Shining Brighter

Description

Cross-Generational Teamwork
Unlocking the Keys to Success

Each generation has its own values, language, and priorities. Team Med Global’s Donna Goestenkors, CPMSM®, EMSP, and Stephanie Russell, BS, CPCS®, CPMSM®, help you understand generational characteristics, unpack hidden biases, and leverage the unique perspectives of each generation leads to increased trust, better communication, and greater team success.

Objectives:

• Characterize generational values
• Explain how to effectively communicate with each generation
• Identify strategies to create multi-generational alliances

Technology Junction
Finding Right-Fit Solutions

Technology can streamline processes designed to meet standards and improve workflow, or it can create roadblocks to success. Team Med Global’s Donna Goestenkors, CPMSM®, EMSP, helps you understand the purpose of technological tools and the indicators for effective implementation that are key to unlocking technology’s potential.

Objectives:

• Explain the technologies available to MSPs
• Characterize IT management as a component of MSP competence
• Identify 5 steps to finding and adopting new technological tools

20/20 Hindsight
Reflections on Disaster Privileging

The COVID-19 pandemic has been a wild ride. MSPs have had to draw upon their knowledge and experience – and that of their colleagues – to navigate a stormy sea of new privileging guidelines and regulations. Lessons learned during the pandemic can lead to process improvements during the “new normal.”

Objectives:

• Describe 5 challenges of disaster privileging
• Identify 3 key takeaways from the disaster privileging process
• Explain how COVID-19 privileging can lead to process improvements

Payer Enrollment 101 & 201
Meeting you Where You Are

Timely payer enrollment is critical to an organization’s revenue stream, but staff members newly tasked with the payer enrollment function often don’t know where to turn. Those experienced in payer enrollment already know the basics, but need to stay abreast of emerging issues. This online session focuses on both payer enrollment basics and payer enrollment best practices.

Objectives:

• Identify four ways to make process improvements in payer enrollment workflow
• Describe two technology features that can enhance your payer enrollment system
• Explain metrics and measures that aid in leadership communication of team effectiveness

Compassionate Accountability
Achieving Excellence with Heart

Communication is central to virtually every task an MSP performs. Connecting to others with authenticity and compassion – especially when confronting bad behavior – allows you to maintain inner balance. Learn how to cultivate emotional intelligence that will serve you on the job and in the world.

Objectives:

• Name 8 indicators of emotional intelligence
• Describe 3 approaches that enable both compassion and accountability
• Identify 4 communication strategies that are effective at work and in your personal life