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Show your commitment to the MSP profession by displaying the MSP Code of Conduct throughout your organization. -
Show your commitment to the MSP profession by displaying the MSP Creed throughout your organization. -
Payer Enrollment Prime
Joining Forces: Merging Credentialing and Payer Enrollment Increasingly, healthcare organizations are combining payer enrollment and credentialing. This integration is occurring in environments ranging from hospital systems to managed care, often as a result of organizational mergers and acquisitions or departmental consolidations. TMG outlines the functions of this new frontier, which include credentialing, billing, and contracting. Then, take a deep dive into TMG’s payer enrollment model, which provides you with a step-by-step guide to enrolling practitioners in federal, state, and commercial plans. Presented by Larry DeHoyos. Recorded 1/11/22 Keeping Revenue Streams Flowing: Why Payer Enrollment Matters Seamless payer enrollment is critical to the viability of your organization because reimbursements hang in the balance. Discover how successful payer enrollment supports your organization’s overarching goals. Presented by Donna Goestenkors and Yesenia Servin. 1 Hour. Recorded 12/7/21 Solving the Puzzle: Payer Enrollment Pointers Payer enrollment can be a jumble of processes, exceptions, and stakeholder challenges. Discover pain points and solutions to streamlining processes that enable you to fill in the puzzle pieces and achieve the big picture of revenue generation. Presented by Donna Goestenkors and Larry DeHoyos. Recorded 11/2/21 APP-Avalanche: Payer Enrollment for Non-Physician Practitioners Payer enrollment specialists are adept at juggling and tracking multiple providers. However, advanced practice professionals – such as nurse practitioners, physician assistants, and registered nurse anesthetists – can pose an avalanche of challenges to an industry once geared to physicians. Discover mechanisms to streamline payer enrollment for non-physician practitioners and achieve optimal revenue recovery. Presened by Donna Goestenkors and Yesenia Servin. 1 Hour. Recorded 10/5/21 Tech-Tastic! Streamlining CAQH Applications The Council for Affordable Quality Healthcare database is the cornerstone of payer enrollment, with nine out of ten private insurers using CAQH for certain provider types. Yet, incomplete CAQH applications delay enrollment and have an immediate impact on an organization’s bottom line. Discover processes designed to increase CAQH efficiencies and utilization, and to fast-track reimbursements. Presented by Donna Goestenkors and Larry DeHoyos. 1 Hour. Recorded 9/7/21 Apples, Oranges, and Bananas: Defining Payer Enrollment Competency Many of us consider ourselves to be payer enrollment specialists, but what does payer enrollment competency really mean? TMG provides an overview of Executive Payer Enrollment Competency Model, and outlines TMG's Executive Payer Enrollment Professional education program. Presented by Donna Goestenkors and Yesenia Servin. 1 Hour. Recorded 8/3/21 Recorded Webinars: $35 each or series of 6 for $175 Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Payer Enrollment Prime: Season 2 On Demand
Hidden Treasure: Common Payer Enrollment Oversights When we focus on capturing waterfalls of revenue, the smaller streams can escape our attention. Uncover common oversights that leave money on the table. Learn everything from technical pointers to stakeholder strategies to tools and technologies. Presented by Donna Goestenkors and Yesenia Servin. 1 Hour. Recorded 8/2/22. Going the Extra Mile: Payer Enrollment Across State Lines When an insured patient from out of state receives emergency services, payment can fall through the cracks. Learn efficient processes for enrolling a provider after services have been rendered and provide tips on communicating with payers. Presented by Yesenia Servin and Larry DeHoyos. 1 Hour. Recorded 7/5/22. Talking the Talk: Payer Enrollment Scripts While payer enrollment specialists excel in keeping an organization’s revenue streams flowing, they may be less skilled at communicating with stakeholders. Discover how to develop scripts for working with payers and communicating with leadership. Presented by Donna Goestenkors and Larry DeHoyos. 1 Hour. Recorded 6/7/22. Step-by-Step: Mapping the Payer Enrollment Process Whether you’re new to payer enrollment or a seasoned veteran, it’s important to map the enrollment process. Understand the big picture of payer enrollment and then drill down to actionable steps involved in pre-enrollment and post-enrollment success. Presented by Donna Goestenkors and Dina Solis. 1 Hour. Recorded 5/3/22. Measuring Up: Metrics for Payer Enrollment Success Because payer enrollment professionals are the gatekeepers of revenue, metrics are the key to judging success. Understand the reports needed to determine whether payers are adhering to their contracts and whether internal processes are producing the desired results. Presented by Donna Goestenkors and Larry DeHoyos. 1 Hour. Recorded 4/5/22. All Aboard! Streamlining Payer Enrollment The key to timely payer enrollment and reimbursement is gathering a complete package of information from the provider. The challenge is that different payers have diverse enrollment requirements. Discover the ideal roadmap for streamlined provider onboarding. Presented by Donna Goestenkors and Dina Solis. 1 Hour. Recorded 3/1/22. Mapping the Future: Payer Enrollment Perspectives Payer enrollment is an ever-evolving field. Discover today’s payer enrollment landscape and pressing issues for the future. Then, learn the skills needed to excel as a payer enrollment specialist and the ways that TMG can help ensure your success. Presented by Donna Goestenkors, Larry DeHoyos, and Yesenia Servin. 1 Hour. Recorded 2/16/22. Recorded Webinars: $35 each or 6-part series for $175 Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information -
Building Foundations: Setting Up NPPES & CAQH NPPES and CAQH are the building blocks of successful payer enrollment, and nine out of ten private insurers use CAQH for certain provider types. Discover challenges and best practices for setting up NPPES and CAQH. Then, discover streamlined processes for keeping provider information up to date. Presented by Larry DeHoyos and Dariana Zamora. 1 Hour. Recorded 3/7/23. Trading Places: Payer Enrollment for Delegated Providers Payer enrollment for delegated providers provides opportunities to create efficiencies within the payer enrollment process, as well as in other essential business functions. Learn how to enter into delegated agreements with payers, navigate payer reviews, and streamline submission, tracking, and reconciliation. Presented by Yesenia Servin. 1 Hour. Recorded 2/7/23. Equipped for Success: Payer Enrollment for DME Providers Payer enrollment processes for DME providers are substantially different than for practitioners. Discover payer challenges and solutions for DME providers, including enrollment requirements, processing times, and technology options. In addition, they’ll cover closed or narrow payer panels, required screenings, and licensing requirements. Presented by Donna Goestenkors and Dina Solis. 1 Hour. Recorded 1/10/23. Peril Carousel: Payer Enrollment for Multi-Specialty Groups Multi-speciality groups face unique payer enrollment perils, ranging from payments that are sent to a physician’s primary practice to inadvertently changing a new practitioner’s existing CAQH profile. Learn how to build effective relationships with stakeholders to manage a dynamic environment. Then, discover how to create robust internal processes to identify payer enrollment issues. Presented by Larry DeHoyos. 1 Hour. Recorded 12/19/22. Scaling Up! Payer Enrollment for Large Health Systems Timely payer enrollment is the cornerstone of revenue management for large health systems, yet payer enrollment specialists can face challenges gathering complete packages of information from providers. Discover how to scale payer enrollment processes to achieve revenue management goals. Presented by Larry DeHoyos and Jenna Sullivan. 1 Hour. Recorded 11/1/22. Dismantling Roadblocks: Payer Enrollment for Mental Health The demand for mental health services has never been greater, yet enrolling mental health providers pose unique challenges. Commercial insurance plans may have separate networks for behavioral health providers and requirements for Medicaid enrollment vary by state. Discover how to dismantle the roadblocks to successful payer enrollment for mental health providers. Presented by Dina Solis and Yesenia Servin. 1 Hour. Recorded 10/4/22. Recorded Webinars: $35 each or series of 6 for $175 Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Taming the Frontier: Payer Enrollment Basics For MSPs experienced in credentialing, payer enrollment can feel like the Wild West. The truth is, there is incredible opportunity for career advancement in the payer enrollment field. Join Team Med Global to discover basic payer enrollment frameworks, stakeholders, and career trajectories. Presented by Yesenia Servin and Ivonne Oladunni. 1 Hour. Recorded 9/5/23. The Enrollment Chronicles: Creating Reporting Efficiencies Whether you’re working out of a credentialing database or maintaining information in an Excel tracker, it’s critical to develop meaningful payer enrollment reporting. Join Team Med Global as we discuss what to track and how to frame reports for results-driven payer enrollment. Presented by Sara Collins and Yesenia Servin. 1 Hour. Recorded 8/1/23. Riding the Wave: Recovering from a Backlog At some point in their careers, most payer enrollment specialists will face a backlog that feels like a tidal wave. Instead of drowning, arm yourself with a timeline and an action plan. Join Team Med Global for a primer on turning the tide and recouping pending revenue while maintaining your equilibrium. Presented by Yesenia Servin and Sara Collins. 1 Hour. Recorded 7/11/23. Smooth Landing: Navigating the CAQH ProView Practice Manager Module CAQH tracks more than 2 million practitioners, and the CAQH ProView Practice Manager Module can be leveraged to eliminate the need to duplicate information common to providers. Join Team Med Global for next-level insights into how mid-size and large organizations can create efficiencies with this tool. Presented by Yesenia Servin and Jenna Byrnes. 45 Minutes. Recorded 6/6/23. First Look: What to Know About PECOS 2.0 CMS is expected to launch PECOS 2.0 in June 2023, saying it will “revolutionize Medicare enrollment.” Join Team Med Global as we provide a first look at PECOS 2.0 features that are expected to save time, tailor the application process, and deliver real-time status tracking for submitted applications. Presented by Yesenia Servin and Larry DeHoyos. 1 Hour. Recorded 5/2/23. Cracking the Code: Understanding the Revenue Life Cycle As payer enrollment specialists are increasingly asked to perform functions like billing, it’s important to understand every step of the revenue cycle. Join Team Med Global and learn about each role in revenue cycle management and how to be successful without changing your scope of responsibilities. Presented by Sara Collins. 40 Minutes. Recorded 4/4/23. Recorded Webinars: $35 each or series of 6 for $175 Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Personal & Professional Development
Emotional Intelligence in Leadership + Working with APPs Two fantastic webinars back-to-back for 3-1/2 hours of educational excellence: "Emotional Intelligence in Leadership: Why it Matters" + "Tame the Confusion: Working with the Non-Physician Practitioner." Presented by Donna Goestenkors & Yesenia Servin. 3.5 Hours. Recorded 10/16/20 Career Catalyst: Develop Your LinkedIn Profile LinkedIn is more than a social network. It’s a career catalyst. Yet many MSPs aren’t leveraging the power of LinkedIn to grow their networks and advance their professional goals. This hands-on webinar will jumpstart your LinkedIn profile. By the end of the webinar, you’ll have the tools you need to launch or strengthen your profile and understand how to connect with MSPs and other professionals on the platform. Presented by Donna Goestenkors & Sally Smith. 1 Hour. Recorded 6/24/20 Rebound Stronger: Recovering from Your Certification Exam If you took your certification exam and didn’t achieve the results you hoped for, you’re not alone. Learn how to reframe your experience, highlight the insights you gained, and develop your future plans. Understand what may have tripped you up and how to create a clear path forward. Presented by Donna Goestenkors & Jennifer Froemel. 1 Hour. Recorded 2/23/21 Sowing Seeds: Blossom in Your Workplace The myriad hurdles and pressures that MSPs face can create a survival mindset. Discover steps that enable you to move from surviving to thriving in the workplace. From self-care and on-the-job communication strategies to mastering emotions and cultivating compassion, this roadmap will guide you toward achieving the career fulfillment you deserve. Presented by Donna Goestenkors & Stephanie Russell. 1 Hour. Recorded 8/12/20 Scaling the Summit: Conquering Test Anxiety Everyone has a case of nerves when preparing for your certification exam. But it’s important not to let test anxiety paralyze you and jeopardize your success. Discover a roadmap for conquering test anxiety and proven techniques to reach the finish line. Presented by Donna Goestenkors and Tami West. 1 Hour. Recorded 3/29/21 Recorded Webinars: $35 each Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
New for 2024! This updated 45-minute video recording prepares you to sit for the Provider Enrollment Specialist Certificate exam. Because CMS guidelines and regulations represent the minimum requirements for enrollment in any health plan, the PESC exam covers only CMS. This course drills down to specific provider enrollment information that you need to know to pass the exam, as well as wellness and study tips. PLUS! When you purchase the PESC Certificate Exam Preparation, you'll also receive a 15-question practice exam. Have questions? Email tmgu (at) teammedglobal (dot) com to talk with TMG University Director Maggie Wilkerson. -
With decades of experience in payer enrollment best practices, TMG's provider enrollment team provides actionable information about provider enrollment topics that will enable you to solve thorny issues and showcase mastery of provider enrollment processes. March: Solving the Puzzle: Hospital-Based vs. Medical Group Enrollment April: Decoding Dental Enrollment: ADA CAQH ProView May: Bridging the Gap: Provider Enrollment & Billing Issues June: Charting a New Course: Moving from Medical Staff Services to Provider Enrollment July: Enrollment Roadmap: Navigating Organizational Change August: Facility Enrollment: Blueprint for Success Provider Enrollment Prime webinars are held from 12:00 - 1:00 p.m. Central. Registration Fee: $35 for live or on-demand webinar Scroll down for dates and topics. -
With decades of experience in payer enrollment best practices, TMG's provider enrollment team provides actionable information about provider enrollment topics that will enable you to solve thorny issues and showcase mastery of provider enrollment processes. Solving the Puzzle: Hospital-Based vs. Medical Group Enrollment There are key distinctions between hospital-based provider enrollment and medical group provider enrollment. Understanding these differences is crucial to navigate the unique challenges and requirements each setting presents. Join TMG to unravel these intricacies of provider enrollment and streamline your processes. Presented by Sara Collins and Heather Blair. 1 Hour. Recorded 3/5/24. Registration Fee: $35 each or $175 for the 6-part series Scroll down for topics and objectives. -
Reflection & Momentum
Threading the Needle: Merging Credentialing and Payer Enrollment The trend toward integrating payer enrollment and credentialing functions continues to gain momentum, leaving many MSPs in the dark. Discover this new frontier and the implications for the Medical Staff Services Professional. Then, follow the industry’s only Payer Enrollment Process Model to begin to build or validate the efficiency of your practice when enrolling practitioners in federal, state, and commercial plans. Presented by Donna Goestenkors and Yesenia Servin. 1 Hour. Recorded 4/7/21 Compliance: Oh, That’s What You Mean! Credentialing practices and operational functions vary by environment, and it can be hard to sort out the alphabet soup of accreditation bodies. Decipher credentialing terminology and reveal credentialing differences in hospitals, managed care, practice management, and credentials verification organizations. Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 4/14/21 Looking Deeper: Quality Data Matters Practitioner performance is increasingly tied to healthcare quality data and both impact an organization’s revenue streams. This means that physician performance metrics are more than a credentialing tool. Explore how the management of performance information is being used to advance patient care and increase reimbursements. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 4/21/21 Emotional Intelligence in Leadership: Why it Matters Great leadership is built on a foundation of authenticity, compassion, and strong boundaries. Navigating your emotional landscape is fundamental to your leadership success. Learn to develop the skills that help you connect with others, improve your communication, and maintain your resilience. Presented by Donna Goestenkors and Stephanie Russell. 1 Hour. Recorded 4/28/21 Recorded Webinars: $35 each; $120 for 4-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Sharpening Our Skills
By the Numbers: Revenue Management Through Performance Data Hospital pay-for-performance models are driven by federal and state requirements. Data is crucial to ensuring that performance goals are met. Learn how performance by the hospital, physician, and advanced practice professional directly impacts an organization’s bottom line. Presented by Nicole Keller and Yesenia Servin. 1 Hour. Recorded 10/12/21 Merge Ahead: Trends in Credentialing and Payer Enrollment Integrating payer enrollment and credentialing functions continues to gain momentum as consolidation efforts and mergers and acquisitions exponentially increase. Explore the implications of this new frontier, and get up to speed on understanding the big picture and nuances of credentialing and payer enrollment. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 9/14/21 Turn the Page The New Era of Credentialing Credentialing is the cornerstone of patient safety. It’s also an ever-evolving field. Your credentialing journey begins with the basics and ends with the cutting-edge challenges destined to chart the future course of the industry. After building a foundation of credentialing verification basics, real-life scenarios illustrate how to navigate the nuances of interacting with stakeholders. Discover hot topics like telemedicine, locum tenens, and delegated credentialing. Presented by Donna Goestenkors and Maya Royal. 1 Hour. Recorded 7/28/21 Start Your Engines! Telemedicine & Credentialing by Proxy Telemedicine providers may never set foot in a facility, yet they’re held to the same standards as onsite physicians. Rev up your knowledge of Medicare CoPs and other telemedicine accreditation standards, and learn how to onramp telemedicine credentialing and privileging into existing processes. Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 4/29/21 Recorded Webinars: $35 each Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Soaring Higher, Shining Brighter
Cross-Generational Teamwork: Unlocking the Keys to Success Each generation has its own values, language, and priorities. Understand generational characteristics, unpack hidden biases, and leverage the unique perspectives of each generation leads to increased trust, better communication, and greater team success. Presented by Donna Goestenkors & Stephanie Russell. 1 Hour. Recorded 11/12/20 Technology Junction: Finding the Right-Fit Solutions Technology can streamline processes designed to meet standards and improve workflow, or it can create roadblocks to success. Understand the purpose of technological tools and the indicators for effective implementation that are key to unlocking technology’s potential. Presented by Donna Goestenkors & Jennifer Cloud. 1 Hour. Recorded 12/10/20 20/20 Hindsight: Reflections on Disaster Privileging The COVID-19 pandemic has been a wild ride. MSPs have had to draw upon their knowledge and experience – and that of their colleagues – to navigate a stormy sea of new privileging guidelines and regulations. Lessons learned during the pandemic can lead to process improvements during the “new normal.” Presented by Donna Goestenkors & Nicole Keller. 1 Hour. Recorded 1/4/21 Payer Enrollment 101 & 201: Meeting You Where You Are Timely payer enrollment is critical to an organization’s revenue stream, but staff members newly tasked with the payer enrollment function often don’t know where to turn. Those experienced in payer enrollment already know the basics, but need to stay abreast of emerging issues. Presented by Lisa Deterding & Yesenia Servin. 1 Hour. Compassionate Accountability: Achieving Excellence with Heart Communication is central to virtually every task an MSP performs. Connecting to others with authenticity and compassion – especially when confronting bad behavior – allows you to maintain inner balance. Learn how to cultivate emotional intelligence that will serve you on the job and in the world. Presented by Donna Goestenkors and Stephanie Russell. 1 Hour. Recorded 3/11/21 Recorded Webinars: $35 each or $150 for 5-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Innovation & Imagination Solving Medical Staff Services Staffing Shortages Organizations are facing unprecedented staffing shortages in Medical Staff Services and leaders are scrambling to optimize staff, retain employees, and recruit new team members. Identify the competencies needed in Medical Staff Services and explore short-, medium-, and long-term solutions for creating and maintaining a robust department. Presented by Donna Goestenkors and Maggie Wilkerson. Recorded 11/2/22. Objectives:- Explain 5 methods of attracting and retaining Medical Staff Services employees
- Describe how to identify and upskill existing employees in other departments
- Conduct an ROI analysis of Medical Staff Services contractor utilization
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Celebrate the value that your Medical Staff Services team members bring to your organization while supporting their professional growth. Team Med Global Gift Cards can be applied toward:- Live and on-demand webinars
- Certification preparation classes and products
- Virtual and on-demand courses
- Any item in the TMG online store
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by Donna Goestenkors, CPMSM®, EMSP, and Georgia Day
Medical Services Professionals (MSPs) hold a unique place in the healthcare industry. Medical staff leaders, practitioners, and providers rely on MSPs to ensure qualitative regulatory compliance, performance improvement, accreditation, credentialing and governance for physicians, practitioners, and other healthcare providers. MSPs ensure the design, implementation, and maintenance of current industry practices to promote quality patient care. Their roles are rapidly changing due to competition, increased government influence, and vast changes in technology that demand service delivery improvements worldwide. The successful MSP requires a formal professional development plan, comprised of skills and knowledge for both personal and career choices. This book is presented in an easy-to-read format and contains a series of building blocks that enable MSPs to logically navigate their career progression. Each point highlights solutions for MSPs to test and apply, interspersed with real-life stories. “The Executive Services Professional” also contains a helpful glossary, sample job descriptions, and terms specific to the MSP. Look inside at the Table of ContentsReviews:
"Donna Goestenkors and Georgia Day succinctly capture the ever-changing and challenging role of today's MSP. Newcomers and veterans alike will see leadership through a new lens, while learning strategies to reach your full potential." Dr. Mary Baker, CPMSM®, CPCS®, FMSP, Sunbury, OH "Reading EMSP is like having both champion mentors, Donna and Georgia, on your shoulder. You'll want to keep this book nearby, refer to it often, and recommend it to your colleagues. It's a new resource for the industry." Larry DeHoyos, CPCS®, PESC, Keller, TX "Join Georgia and Donna, experts in the industry in navigating the way to take the high road in professionalism and work ethic, but also for insight in the healthcare industry that is still unknown to the average person - Medical Staff Services." Stephanie Russell, BS, CPMSM®, CPCS®, Colorado Springs, CO "To truly excel, an MSP needs self-awareness, ambition, and tenacity. EMSP delivers the roadmap for the climb to the top.” Yesenia Servin, CPMSM®, Berwyn, IL "Donna and Georgia share their ‘insiders’ perspective on how to succeed in the Medical Staff Services industry. You’ll understand how to avoid potential pitfalls, embrace leadership opportunities, take risks and reach your full potential. Don’t miss this opportunity to live your dream!" Nicole Keller, MSHM, CPHQ, CPHIT "In a world where ethics can seem antiquated, Goestenkors and Day stand out from the crowd, championing impeccable principles and standards for Medical Services Professionals. Brava!" Wendi Stivers, BS, Arroyo Grande, CA "In the ever changing and chaotic world of healthcare, Goestenkors and Day have hit the mark on the essential tips and tools necessary for career advancement for both the novice and seasoned MSP. A must read!" Mary Jo Sexton-Tosh, MSA, Swansea, IL -
Unlock your potential while boosting your skills, confidence, and leadership. TMG is proud to provide our colleagues with the opportunity to gain unlimited access to our vault of more than 100 leading-edge on-demand webinars PLUS new on-demand webinars released in the coming year. Visit TMG's on-demand vault. When you purchase your Master Key, you unlock 365 days of professional development to watch at your convenience. Enjoy:- Unbeatable savings for endless webinar access
- Quick access to the latest educational programs
- An easy-to-navigate interface
- A simple mechanism for tracking continuing education
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Take your exam preparation to the next level with Team Med Global’s 50-question practice for the CPCS® exam. It’s time to kick your study plan into high gear! TMG offers three 50-question practices for the exam. Purchase Set 1, Set 2, Set 3 or get a discount on all three! Set 1 - March 2023 revision date Set 2 - March 2023 revision date Set 3 - April 2023 publication date Once your purchase is complete, you will receive digital files containing the practice questions and answer keys that you can review at your leisure. You will receive the file today, or by the next business day at the latest. -
Take your exam preparation to the next level with Team Med Global’s practice for the CPMSM® Exam. It’s time to kick your study plan into high gear! TMG offers three 50-question practices for the exam. Purchase Set 1, Set 2, Set 3, or get a discount on all three! Set 1 - March 2023 revision date Set 2 - March 2023 revision date Set 3 - April 2023 publication date Once your purchase is complete, you will receive digital files containing the practice questions and answer keys that you can review at your leisure. You will receive the file today, or by the next business day at the latest. -
Next class starts June 4, 2024. Classes held Tuesdays from 2:00 - 3:00 p.m. CT.
Start your journey to the National Association Medical Staff Services CPCS® and CPMSM® certification success with TMG's virtual in-person course. TMG's 11-week (CPCS®) or 13-week (CPMSM®) virtual live preparation course provides you with an immersive experience, expert faculty, and hands-on guidance. TMG Preparation Courses for CPCS® & CPMSM®- Lesson 1: Develop Your Study Plan
- Lesson 2: Healthcare Framework
- Lessons 3 & 4: Accreditation Wizard
- Lesson 5 & 6: Credentialing & Re-Credentialing
- Lesson 7: Clinical Privileging
- Lesson 8: Performance Improvement
- Lesson 9: Ongoing Monitoring
- Lesson 10: Departmental Operations
- Lesson 11: CPCS Final & Confidence Assessment
- Lesson 11: Departmental Operations
- Lesson 12: Healthcare Law
- Lesson 13: MSP Leadership, CPMSM Final & Confidence Assessment
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Unstoppable Season 1
The Power of Boundaries: Setting Limits in the Workplace Our values inform the limits we set with others, but unequal power dynamics and unrealistic expectations in the workplace can keep us from speaking our truth. Learn how to identify, develop, communicate, and maintain effective boundaries on the job. Presented by Donna Goestenkors & Jennifer Froemel. 1 Hour. Recorded 3/11/20 Imagining Success: Achievement Through Mental Imagery Studies of the brain have demonstrated the connection between visualization and performance. Mental imagery can increase motivation, boost confidence, and accelerate efficacy. Discover the theory and practice of using mental imagery to set and achieve goals. Presented by Donna Goestenkors & Jennifer Froemel. 1 Hour. Recorded 4/8/20 Communicate Like a Boss: Reframing Workplace Interactions Our communication style speaks volumes about how we perceive our value in the workplace. When you move from deference to strength in emailing and speaking – while remaining respectful – you’ll command respect. Discover how to increase your effectiveness by reframing your communications. Presented by Yesenia Servin & Jennifer Froemel. 1 Hour. Recorded 5/13/20 Power Up: 5 Strategies for Building Influence Authority and influence fuel career advancement and drive team success. Cultivating those qualities makes you more credible and effective. Learn strategies for building trust, exhibiting reliability, and demonstrating flexibility – the building blocks of influence. Presented by Donna Goestenkors & Jennifer Froemel. 1 Hour. Recorded 6/10/20 Unapologetic Confidence: 7 Steps to Believing in Yourself Our lived experience informs – and sometimes defines – our confidence level. Yet we have the ability to tap into our power and believe in our abilities. Discover 7 steps you can take to boost your self-confidence and increase your effectiveness at and outside of work. Presented by Donna Goestenkors & Jennifer Froemel. 1 Hour. Recorded 7/8/20 Creativity Unleashed: Thinking Outside of the Box Tapping into our creativity – whether in processes, team interactions, or mentoring –leads to novel perceptions, ideas, and solutions. Discover a roadmap for accessing 8 types of creative intelligence and applying creativity on the job. Presented by Donna Goestenkors & Jennifer Froemel. 1 Hour. Recorded 8/12/20 Recorded Webinars: $35 each or $175 for 6-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Unstoppable Season 2
Perfection Rejection: Embracing Your Humanity We strive to do our best, yet a yearning for perfection can lead to paralysis, burnout, and even shame. When we give ourselves the grace to make mistakes, we become happier and more productive. Learn how to let go of perfectionism and embrace your humanity. Presented by Donna Goestenkors & Jennifer Froemel. 1 Hour. Recorded 3/10/21 Stepping into the Light: The Power of Forgiveness Virtually everyone has felt wronged by a coworker. Yet holding onto anger and resentment can undermine our effectiveness and prevent us from fulfilling our career goals. Learn why forgiving doesn’t mean forgetting, and how to implement forgiveness in a way that will enable you to live your best life. Presented by Donna Goestenkors & Jennifer Froemel. 1 Hour. Recorded 2/10/21 Rainy Day Realism: Diffusing Toxic Positivity in the Workplace A sunny attitude supports productivity and creativity, but relentless positivity can turn toxic when it glosses over real challenges. Learn how to develop a reality-based outlook that supports workplace authenticity and decisive action. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 4/13/21 Bouncing Back: Cultivating Your Resilience Setbacks are difficult, but you can bounce back – sometimes in unexpected ways. Explore how to develop resilience, the skill that prevents you from getting stuck and propels you to the next opportunity. Then, learn how to create your personal plan for thriving in the face of workplace stressors. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 5/12/21 Collaboration Station: Becoming a Stellar Team Member Collaboration is key to workplace effectiveness, yet mastering teamwork requires skill and practice. Discover 7 characteristics of highly effective collaborators and how to boost your skills to expand your role as a trusted team member. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 6/9/21 Roadmap to Fulfillment: Creating Your Dream Job Whether you feel boxed in at your current job or simply long to stretch your wings, you have the power to create your dream job. Visualization, mentorship, and self-confidence are three of the stepping stones to success. Discover a roadmap for identifying – and landing – the position you desire. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 8/18/21 Recorded Webinars: $35 each or $175 for 6-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Unstoppable Season 3
Reframing Intelligence: Revealing Your Team’s Hidden Potential In our society, two types of intelligence are routinely rewarded: linguistic and logical. But humans excel in arenas ranging from spatial ability to interpersonal skills. Explore the theory of multiple intelligences and how to identify and leverage team members’ strengths. Presented by Nicole Keller and Jennifer Froemel. 1 Hour. Recorded 6/8/22 Getting Back on Track: Tackling Conflict & Resolving Disputes Conflict is unavoidable. It’s human nature to get uncomfortable, frustrated, or angry. Left unchecked, conflict can derail teams and undermine workplace goals. Discover how to de-escalate conflict, resolve disputes, and implement strategies designed to lessen workplace friction. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 5/11/22 Emotional Dexterity: Optimizing Growth Through Change Work and life can throw curveballs. Whether you crumble or thrive depends upon your emotional dexterity. Discover how to align your values and actions to better navigate change, and provide tools that lay the groundwork for personal and professional growth. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 4/13/22 Slaying Your Dragons: Boosting Effectiveness with Self-Confidence Virtually everyone harbors self-doubt. Slaying that dragon can result in increased confidence, effectiveness, and happiness. Discover a roadmap for erasing your doubts, boosting your confidence, and achieving your goals. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 3/9/22 Getting to “Yes”: The Power of Skillful Negotiation Negotiation lays the groundwork for success, playing a role in everything from setting salaries to team collaboration. Understanding the process and avoiding the pitfalls enables all parties to arrive at a meaningful and satisfactory “yes.” Discover how to develop the skills and tactics used by master negotiators. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 2/9/22 Moving Mountains: Managing a Heavy Workload Whether due to staffing shortages, increased responsibilities, or an organizational quest to maximize productivity, there may be times when your workload feels overwhelming. Discover strategies for communicating staffing needs, setting workplace boundaries, and avoiding burnout. Presented by Donna Goestenkors and Jennifer Froemel. Recorded 1/12/22 Recorded Webinars: $35 each or $175 for 6-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Unstoppable Season 4
Out of the Limelight: Following with Conviction The relentless focus on leadership often eclipses the importance of followers. Examine the unique contributions of followers, how to be an effective follower, and what followers should expect from leadership. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 2/8/23 Team Talk: Behavioral Styles & Effectiveness Understanding team members’ behavioral styles is key to maximizing each person’s contributions. Discover the characteristics of four behavioral styles and how each can positively or negatively impact your team. Then, discover the most effective communication strategies for each. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 1/11/23 Navigating the Error-verse: How to Handle Workplace Mistakes A workplace mistake can leave you feeling anxious, scared, or ashamed. Depending on the severity of the error, it might even jeopardize your position. Discover the toxicity of perfectionism, strategies for communicating errors, and accountability practices for a healthy workplace. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 12/14/22 Words, Service, Time, Gifts: Leveraging Workplace Love Languages Understanding your partner’s love language helps sustain your romantic relationship. Similarly, understanding your coworkers’ love languages helps you create a cohesive team. Learn how to identify workplace love languages and utilize that knowledge to make team members feel respected and valued. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 11/9/22 Corralling Chaos: Working with Difficult People Virtually every workplace has people who gossip, slack off, whine, bully - or worse. Learning how to work with difficult people is key to your effectiveness and well-being. Learn to identify archetypes of challenging coworkers, strategies for dealing with each, and when to escalate issues to leadership. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 9/14/22 Building Balance: Redefining Self-Care Self-care is a buzzword that represents escape from an overwhelming life. But self-care isn’t a mani-pedi, a massage, or a round of golf. It’s building a life from which you don’t need to escape. Learn to redefine self-care and find strategies for making choices that nourish your mind, body, and spirit. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 8/10/22 Recorded Webinars: $35 each or $175 for 6-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Unstoppable Season 5 On Demand At the Crossroads: Navigating Office Politics Political intelligence in the workplace is often undervalued and sometimes viewed as evil. Join Team Med Global to dispel the myths of office politics and discuss how to navigate the work environment while staying true to your values. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 8/9/23. Smoke and Mirrors: The Illusion of Control In the healthcare workplace, the stakes are high and the pressure is on to get it right. But when we overestimate how much control we have, our decisions can suffer. Join Team Med Global to explore how adjusting our perceptions of control can lead to better judgment and greater well-being. Presented by Donna Goestenkors. 1 Hour. Recorded 7/12/23. Eviction Notice: Showing Resentment the Door Workplace resentment leads to job burnout. Advice columnist Ann Landers wrote, “Hanging onto resentment is letting someone you despise live rent-free in your head.” Join Team Med Global to explore the root causes of resentment and how to show it the door. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 6/14/23. Power Imbalance: Disagreeing Up the Ladder Voicing disagreement to someone senior can feel risky, but the risks of not speaking up can be greater. Join Team Med Global and examine how to accurately gauge your risk and how to put guardrails in place when asserting your opinion. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 5/10/23. Glancing Back: Finding Wisdom in Regret A “no regrets'' philosophy robs us of the opportunity for reflection and learning. Join Team Med Global in exploring how to acknowledge our regrets with compassion rather than contempt, and the valuable ways that our failures reveal our values. Presented by Donna Goestenkors. 1 Hour. Recorded 4/12/23. Bridging the Empathy Gap: When Emotions Trump Logic We may think of ourselves as rational, but intense physical and emotional states - think anger, hunger, and pain - can lead to emotion-driven behavior. Join Team Med Global to discuss the “empathy gap” and reveal techniques for regaining emotional balance. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 3/8/23. Registration $35 each or $175 for 6-part series Scroll down for topics, and objectives. -
Season 6 On Demand
Pulling Off the Mask: Navigating Imposter Syndrome & Boosting Confidence Imposter syndrome, that pervasive feeling of self-doubt and inadequacy, impacts your confidence and hinders professional growth. Join TMG for reflective exercises and practical techniques to overcome self-doubt and embrace your self-worth. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 3/13/24. Pain Points: Transforming Job Dissatisfaction into Career Fulfillment It’s easy to feel stuck when we’re feeling unfulfilled in our work. Join TMG in learning how to develop an action plan to leverage job dissatisfaction as a catalyst for growth, development, and professional advancement. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 2/14/24. The Power of Apologies: Healing Relationships & Building Connections Apologies have the power to mend relationships, restore trust, and foster stronger connections. Join TMG and explore the key elements of a meaningful apology, discuss the difference between intent and impact, and navigate the complexities of forgiveness. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 1/10/24. Decision Dynamo: Unlocking Critical Thinking Superpowers The ability to think critically, analyze complex situations, and make informed choices can propel us toward our goals. Join TMG and explore the fundamental principles of decision making and delve into various approaches for enhancing critical thinking. Presented by Donna Goestenkors. 1 Hour. Recorded 12/13/23. Taming the Tiger: Strategies to Relieve Anxiety When anxiety takes hold, our bodies respond as if we are facing a life-threatening situation, triggering the fight, flight, freeze, or fawn response. Join TMG and explore the physiological and psychological aspects of anxiety, as well as strategies to effectively manage anxiety. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 11/8/23. Empathy Amplified: Cultivating Connection & Compassion Developing empathy is key to building bridges, fostering understanding, and creating a more compassionate and inclusive workplace. Join TMG and explore strategies to increase empathy through active listening, emotional intelligence, and perspective-taking. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 10/11/23. Registration: $35 each -
Informed by insider knowledge of challenges faced by medical staff services professionals and the psychology of empowerment, Donna Goestenkors, CPMSM®, EMSP, CLE, and Jennifer Froemel, MA, LCPC, CMHIMP, provide actionable information and coaching that will enable you to:- Increase confidence in your skills and judgment
- Gain access to those with power, authority, and influence
- Interact with others from a place of strength
- Create and maintain healthy boundaries
- Feel connected to your coworkers
- Cultivate your flexibility and creativity
- Communicate clearly and effectively
- Envision and attain your professional goals
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Informed by insider knowledge of challenges faced by medical staff services professionals and the psychology of empowerment, Donna Goestenkors, CPMSM®, EMSP, CLE, and Jennifer Froemel, MA, LCPC, CMHIMP, provide actionable information and coaching that will enable you to:- Increase confidence in your skills and judgment
- Gain access to those with power, authority, and influence
- Interact with others from a place of strength
- Create and maintain healthy boundaries
- Feel connected to your coworkers
- Cultivate your flexibility and creativity
- Communicate clearly and effectively
- Envision and attain your professional goals
