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Innovation & Imagination Solving Medical Staff Services Staffing Shortages Organizations are facing unprecedented staffing shortages in Medical Staff Services and leaders are scrambling to optimize staff, retain employees, and recruit new team members. Identify the competencies needed in Medical Staff Services and explore short-, medium-, and long-term solutions for creating and maintaining a robust department. Presented by Donna Goestenkors and Maggie Wilkerson. Recorded 11/2/22. Objectives:- Explain 5 methods of attracting and retaining Medical Staff Services employees
- Describe how to identify and upskill existing employees in other departments
- Conduct an ROI analysis of Medical Staff Services contractor utilization
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Celebrate the value that your Medical Staff Services team members bring to your organization while supporting their professional growth. Team Med Global Gift Cards can be applied toward:- Live and on-demand webinars
- Certification preparation classes and products
- Virtual and on-demand courses
- Any item in the TMG online store
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by Donna Goestenkors, CPMSM®, EMSP, and Georgia Day
Medical Services Professionals (MSPs) hold a unique place in the healthcare industry. Medical staff leaders, practitioners, and providers rely on MSPs to ensure qualitative regulatory compliance, performance improvement, accreditation, credentialing and governance for physicians, practitioners, and other healthcare providers. MSPs ensure the design, implementation, and maintenance of current industry practices to promote quality patient care. Their roles are rapidly changing due to competition, increased government influence, and vast changes in technology that demand service delivery improvements worldwide. The successful MSP requires a formal professional development plan, comprised of skills and knowledge for both personal and career choices. This book is presented in an easy-to-read format and contains a series of building blocks that enable MSPs to logically navigate their career progression. Each point highlights solutions for MSPs to test and apply, interspersed with real-life stories. “The Executive Services Professional” also contains a helpful glossary, sample job descriptions, and terms specific to the MSP. Look inside at the Table of ContentsReviews:
"Donna Goestenkors and Georgia Day succinctly capture the ever-changing and challenging role of today's MSP. Newcomers and veterans alike will see leadership through a new lens, while learning strategies to reach your full potential." Dr. Mary Baker, CPMSM®, CPCS®, FMSP, Sunbury, OH "Reading EMSP is like having both champion mentors, Donna and Georgia, on your shoulder. You'll want to keep this book nearby, refer to it often, and recommend it to your colleagues. It's a new resource for the industry." Larry DeHoyos, CPCS®, PESC, Keller, TX "Join Georgia and Donna, experts in the industry in navigating the way to take the high road in professionalism and work ethic, but also for insight in the healthcare industry that is still unknown to the average person - Medical Staff Services." Stephanie Russell, BS, CPMSM®, CPCS®, Colorado Springs, CO "To truly excel, an MSP needs self-awareness, ambition, and tenacity. EMSP delivers the roadmap for the climb to the top.” Yesenia Servin, CPMSM®, Berwyn, IL "Donna and Georgia share their ‘insiders’ perspective on how to succeed in the Medical Staff Services industry. You’ll understand how to avoid potential pitfalls, embrace leadership opportunities, take risks and reach your full potential. Don’t miss this opportunity to live your dream!" Nicole Keller, MSHM, CPHQ, CPHIT "In a world where ethics can seem antiquated, Goestenkors and Day stand out from the crowd, championing impeccable principles and standards for Medical Services Professionals. Brava!" Wendi Stivers, BS, Arroyo Grande, CA "In the ever changing and chaotic world of healthcare, Goestenkors and Day have hit the mark on the essential tips and tools necessary for career advancement for both the novice and seasoned MSP. A must read!" Mary Jo Sexton-Tosh, MSA, Swansea, IL -
Unlock your potential while boosting your skills, confidence, and leadership. TMG is proud to provide our colleagues with the opportunity to gain unlimited access to our vault of more than 100 leading-edge on-demand webinars PLUS new on-demand webinars released in the coming year. Visit TMG's on-demand vault. When you purchase your Master Key, you unlock 365 days of professional development to watch at your convenience. Enjoy:- Unbeatable savings for endless webinar access
- Quick access to the latest educational programs
- An easy-to-navigate interface
- A simple mechanism for tracking continuing education
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Take your exam preparation to the next level with Team Med Global’s 50-question practice for the CPCS® exam. It’s time to kick your study plan into high gear! TMG offers three 50-question practices for the exam. Purchase Set 1, Set 2, Set 3 or get a discount on all three! Set 1 - March 2023 revision date Set 2 - March 2023 revision date Set 3 - April 2023 publication date Once your purchase is complete, you will receive digital files containing the practice questions and answer keys that you can review at your leisure. You will receive the file today, or by the next business day at the latest. -
Take your exam preparation to the next level with Team Med Global’s practice for the CPMSM® Exam. It’s time to kick your study plan into high gear! TMG offers three 50-question practices for the exam. Purchase Set 1, Set 2, Set 3, or get a discount on all three! Set 1 - March 2023 revision date Set 2 - March 2023 revision date Set 3 - April 2023 publication date Once your purchase is complete, you will receive digital files containing the practice questions and answer keys that you can review at your leisure. You will receive the file today, or by the next business day at the latest. -
Next class starts June 4, 2024. Classes held Tuesdays from 2:00 - 3:00 p.m. CT.
Start your journey to the National Association Medical Staff Services CPCS® and CPMSM® certification success with TMG's virtual in-person course. TMG's 11-week (CPCS®) or 13-week (CPMSM®) virtual live preparation course provides you with an immersive experience, expert faculty, and hands-on guidance. TMG Preparation Courses for CPCS® & CPMSM®- Lesson 1: Develop Your Study Plan
- Lesson 2: Healthcare Framework
- Lessons 3 & 4: Accreditation Wizard
- Lesson 5 & 6: Credentialing & Re-Credentialing
- Lesson 7: Clinical Privileging
- Lesson 8: Performance Improvement
- Lesson 9: Ongoing Monitoring
- Lesson 10: Departmental Operations
- Lesson 11: CPCS Final & Confidence Assessment
- Lesson 11: Departmental Operations
- Lesson 12: Healthcare Law
- Lesson 13: MSP Leadership, CPMSM Final & Confidence Assessment
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Unstoppable Season 1
The Power of Boundaries: Setting Limits in the Workplace Our values inform the limits we set with others, but unequal power dynamics and unrealistic expectations in the workplace can keep us from speaking our truth. Learn how to identify, develop, communicate, and maintain effective boundaries on the job. Presented by Donna Goestenkors & Jennifer Froemel. 1 Hour. Recorded 3/11/20 Imagining Success: Achievement Through Mental Imagery Studies of the brain have demonstrated the connection between visualization and performance. Mental imagery can increase motivation, boost confidence, and accelerate efficacy. Discover the theory and practice of using mental imagery to set and achieve goals. Presented by Donna Goestenkors & Jennifer Froemel. 1 Hour. Recorded 4/8/20 Communicate Like a Boss: Reframing Workplace Interactions Our communication style speaks volumes about how we perceive our value in the workplace. When you move from deference to strength in emailing and speaking – while remaining respectful – you’ll command respect. Discover how to increase your effectiveness by reframing your communications. Presented by Yesenia Servin & Jennifer Froemel. 1 Hour. Recorded 5/13/20 Power Up: 5 Strategies for Building Influence Authority and influence fuel career advancement and drive team success. Cultivating those qualities makes you more credible and effective. Learn strategies for building trust, exhibiting reliability, and demonstrating flexibility – the building blocks of influence. Presented by Donna Goestenkors & Jennifer Froemel. 1 Hour. Recorded 6/10/20 Unapologetic Confidence: 7 Steps to Believing in Yourself Our lived experience informs – and sometimes defines – our confidence level. Yet we have the ability to tap into our power and believe in our abilities. Discover 7 steps you can take to boost your self-confidence and increase your effectiveness at and outside of work. Presented by Donna Goestenkors & Jennifer Froemel. 1 Hour. Recorded 7/8/20 Creativity Unleashed: Thinking Outside of the Box Tapping into our creativity – whether in processes, team interactions, or mentoring –leads to novel perceptions, ideas, and solutions. Discover a roadmap for accessing 8 types of creative intelligence and applying creativity on the job. Presented by Donna Goestenkors & Jennifer Froemel. 1 Hour. Recorded 8/12/20 Recorded Webinars: $35 each or $175 for 6-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Unstoppable Season 2
Perfection Rejection: Embracing Your Humanity We strive to do our best, yet a yearning for perfection can lead to paralysis, burnout, and even shame. When we give ourselves the grace to make mistakes, we become happier and more productive. Learn how to let go of perfectionism and embrace your humanity. Presented by Donna Goestenkors & Jennifer Froemel. 1 Hour. Recorded 3/10/21 Stepping into the Light: The Power of Forgiveness Virtually everyone has felt wronged by a coworker. Yet holding onto anger and resentment can undermine our effectiveness and prevent us from fulfilling our career goals. Learn why forgiving doesn’t mean forgetting, and how to implement forgiveness in a way that will enable you to live your best life. Presented by Donna Goestenkors & Jennifer Froemel. 1 Hour. Recorded 2/10/21 Rainy Day Realism: Diffusing Toxic Positivity in the Workplace A sunny attitude supports productivity and creativity, but relentless positivity can turn toxic when it glosses over real challenges. Learn how to develop a reality-based outlook that supports workplace authenticity and decisive action. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 4/13/21 Bouncing Back: Cultivating Your Resilience Setbacks are difficult, but you can bounce back – sometimes in unexpected ways. Explore how to develop resilience, the skill that prevents you from getting stuck and propels you to the next opportunity. Then, learn how to create your personal plan for thriving in the face of workplace stressors. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 5/12/21 Collaboration Station: Becoming a Stellar Team Member Collaboration is key to workplace effectiveness, yet mastering teamwork requires skill and practice. Discover 7 characteristics of highly effective collaborators and how to boost your skills to expand your role as a trusted team member. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 6/9/21 Roadmap to Fulfillment: Creating Your Dream Job Whether you feel boxed in at your current job or simply long to stretch your wings, you have the power to create your dream job. Visualization, mentorship, and self-confidence are three of the stepping stones to success. Discover a roadmap for identifying – and landing – the position you desire. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 8/18/21 Recorded Webinars: $35 each or $175 for 6-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Unstoppable Season 3
Reframing Intelligence: Revealing Your Team’s Hidden Potential In our society, two types of intelligence are routinely rewarded: linguistic and logical. But humans excel in arenas ranging from spatial ability to interpersonal skills. Explore the theory of multiple intelligences and how to identify and leverage team members’ strengths. Presented by Nicole Keller and Jennifer Froemel. 1 Hour. Recorded 6/8/22 Getting Back on Track: Tackling Conflict & Resolving Disputes Conflict is unavoidable. It’s human nature to get uncomfortable, frustrated, or angry. Left unchecked, conflict can derail teams and undermine workplace goals. Discover how to de-escalate conflict, resolve disputes, and implement strategies designed to lessen workplace friction. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 5/11/22 Emotional Dexterity: Optimizing Growth Through Change Work and life can throw curveballs. Whether you crumble or thrive depends upon your emotional dexterity. Discover how to align your values and actions to better navigate change, and provide tools that lay the groundwork for personal and professional growth. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 4/13/22 Slaying Your Dragons: Boosting Effectiveness with Self-Confidence Virtually everyone harbors self-doubt. Slaying that dragon can result in increased confidence, effectiveness, and happiness. Discover a roadmap for erasing your doubts, boosting your confidence, and achieving your goals. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 3/9/22 Getting to “Yes”: The Power of Skillful Negotiation Negotiation lays the groundwork for success, playing a role in everything from setting salaries to team collaboration. Understanding the process and avoiding the pitfalls enables all parties to arrive at a meaningful and satisfactory “yes.” Discover how to develop the skills and tactics used by master negotiators. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 2/9/22 Moving Mountains: Managing a Heavy Workload Whether due to staffing shortages, increased responsibilities, or an organizational quest to maximize productivity, there may be times when your workload feels overwhelming. Discover strategies for communicating staffing needs, setting workplace boundaries, and avoiding burnout. Presented by Donna Goestenkors and Jennifer Froemel. Recorded 1/12/22 Recorded Webinars: $35 each or $175 for 6-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Unstoppable Season 4
Out of the Limelight: Following with Conviction The relentless focus on leadership often eclipses the importance of followers. Examine the unique contributions of followers, how to be an effective follower, and what followers should expect from leadership. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 2/8/23 Team Talk: Behavioral Styles & Effectiveness Understanding team members’ behavioral styles is key to maximizing each person’s contributions. Discover the characteristics of four behavioral styles and how each can positively or negatively impact your team. Then, discover the most effective communication strategies for each. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 1/11/23 Navigating the Error-verse: How to Handle Workplace Mistakes A workplace mistake can leave you feeling anxious, scared, or ashamed. Depending on the severity of the error, it might even jeopardize your position. Discover the toxicity of perfectionism, strategies for communicating errors, and accountability practices for a healthy workplace. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 12/14/22 Words, Service, Time, Gifts: Leveraging Workplace Love Languages Understanding your partner’s love language helps sustain your romantic relationship. Similarly, understanding your coworkers’ love languages helps you create a cohesive team. Learn how to identify workplace love languages and utilize that knowledge to make team members feel respected and valued. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 11/9/22 Corralling Chaos: Working with Difficult People Virtually every workplace has people who gossip, slack off, whine, bully - or worse. Learning how to work with difficult people is key to your effectiveness and well-being. Learn to identify archetypes of challenging coworkers, strategies for dealing with each, and when to escalate issues to leadership. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 9/14/22 Building Balance: Redefining Self-Care Self-care is a buzzword that represents escape from an overwhelming life. But self-care isn’t a mani-pedi, a massage, or a round of golf. It’s building a life from which you don’t need to escape. Learn to redefine self-care and find strategies for making choices that nourish your mind, body, and spirit. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 8/10/22 Recorded Webinars: $35 each or $175 for 6-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information.
