-
Sharpening Our Skills
By the Numbers: Revenue Management Through Performance Data Hospital pay-for-performance models are driven by federal and state requirements. Data is crucial to ensuring that performance goals are met. Learn how performance by the hospital, physician, and advanced practice professional directly impacts an organization’s bottom line. Presented by Nicole Keller and Yesenia Servin. 1 Hour. Recorded 10/12/21 Merge Ahead: Trends in Credentialing and Payer Enrollment Integrating payer enrollment and credentialing functions continues to gain momentum as consolidation efforts and mergers and acquisitions exponentially increase. Explore the implications of this new frontier, and get up to speed on understanding the big picture and nuances of credentialing and payer enrollment. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 9/14/21 Turn the Page The New Era of Credentialing Credentialing is the cornerstone of patient safety. It’s also an ever-evolving field. Your credentialing journey begins with the basics and ends with the cutting-edge challenges destined to chart the future course of the industry. After building a foundation of credentialing verification basics, real-life scenarios illustrate how to navigate the nuances of interacting with stakeholders. Discover hot topics like telemedicine, locum tenens, and delegated credentialing. Presented by Donna Goestenkors and Maya Royal. 1 Hour. Recorded 7/28/21 Start Your Engines! Telemedicine & Credentialing by Proxy Telemedicine providers may never set foot in a facility, yet they’re held to the same standards as onsite physicians. Rev up your knowledge of Medicare CoPs and other telemedicine accreditation standards, and learn how to onramp telemedicine credentialing and privileging into existing processes. Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 4/29/21 Recorded Webinars: $35 each Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Payer Enrollment Prime
Joining Forces: Merging Credentialing and Payer Enrollment Increasingly, healthcare organizations are combining payer enrollment and credentialing. This integration is occurring in environments ranging from hospital systems to managed care, often as a result of organizational mergers and acquisitions or departmental consolidations. TMG outlines the functions of this new frontier, which include credentialing, billing, and contracting. Then, take a deep dive into TMG’s payer enrollment model, which provides you with a step-by-step guide to enrolling practitioners in federal, state, and commercial plans. Presented by Larry DeHoyos. Recorded 1/11/22 Keeping Revenue Streams Flowing: Why Payer Enrollment Matters Seamless payer enrollment is critical to the viability of your organization because reimbursements hang in the balance. Discover how successful payer enrollment supports your organization’s overarching goals. Presented by Donna Goestenkors and Yesenia Servin. 1 Hour. Recorded 12/7/21 Solving the Puzzle: Payer Enrollment Pointers Payer enrollment can be a jumble of processes, exceptions, and stakeholder challenges. Discover pain points and solutions to streamlining processes that enable you to fill in the puzzle pieces and achieve the big picture of revenue generation. Presented by Donna Goestenkors and Larry DeHoyos. Recorded 11/2/21 APP-Avalanche: Payer Enrollment for Non-Physician Practitioners Payer enrollment specialists are adept at juggling and tracking multiple providers. However, advanced practice professionals – such as nurse practitioners, physician assistants, and registered nurse anesthetists – can pose an avalanche of challenges to an industry once geared to physicians. Discover mechanisms to streamline payer enrollment for non-physician practitioners and achieve optimal revenue recovery. Presened by Donna Goestenkors and Yesenia Servin. 1 Hour. Recorded 10/5/21 Tech-Tastic! Streamlining CAQH Applications The Council for Affordable Quality Healthcare database is the cornerstone of payer enrollment, with nine out of ten private insurers using CAQH for certain provider types. Yet, incomplete CAQH applications delay enrollment and have an immediate impact on an organization’s bottom line. Discover processes designed to increase CAQH efficiencies and utilization, and to fast-track reimbursements. Presented by Donna Goestenkors and Larry DeHoyos. 1 Hour. Recorded 9/7/21 Apples, Oranges, and Bananas: Defining Payer Enrollment Competency Many of us consider ourselves to be payer enrollment specialists, but what does payer enrollment competency really mean? TMG provides an overview of Executive Payer Enrollment Competency Model, and outlines TMG's Executive Payer Enrollment Professional education program. Presented by Donna Goestenkors and Yesenia Servin. 1 Hour. Recorded 8/3/21 Recorded Webinars: $35 each or series of 6 for $175 Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Unstoppable Season 3
Reframing Intelligence: Revealing Your Team’s Hidden Potential In our society, two types of intelligence are routinely rewarded: linguistic and logical. But humans excel in arenas ranging from spatial ability to interpersonal skills. Explore the theory of multiple intelligences and how to identify and leverage team members’ strengths. Presented by Nicole Keller and Jennifer Froemel. 1 Hour. Recorded 6/8/22 Getting Back on Track: Tackling Conflict & Resolving Disputes Conflict is unavoidable. It’s human nature to get uncomfortable, frustrated, or angry. Left unchecked, conflict can derail teams and undermine workplace goals. Discover how to de-escalate conflict, resolve disputes, and implement strategies designed to lessen workplace friction. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 5/11/22 Emotional Dexterity: Optimizing Growth Through Change Work and life can throw curveballs. Whether you crumble or thrive depends upon your emotional dexterity. Discover how to align your values and actions to better navigate change, and provide tools that lay the groundwork for personal and professional growth. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 4/13/22 Slaying Your Dragons: Boosting Effectiveness with Self-Confidence Virtually everyone harbors self-doubt. Slaying that dragon can result in increased confidence, effectiveness, and happiness. Discover a roadmap for erasing your doubts, boosting your confidence, and achieving your goals. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 3/9/22 Getting to “Yes”: The Power of Skillful Negotiation Negotiation lays the groundwork for success, playing a role in everything from setting salaries to team collaboration. Understanding the process and avoiding the pitfalls enables all parties to arrive at a meaningful and satisfactory “yes.” Discover how to develop the skills and tactics used by master negotiators. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 2/9/22 Moving Mountains: Managing a Heavy Workload Whether due to staffing shortages, increased responsibilities, or an organizational quest to maximize productivity, there may be times when your workload feels overwhelming. Discover strategies for communicating staffing needs, setting workplace boundaries, and avoiding burnout. Presented by Donna Goestenkors and Jennifer Froemel. Recorded 1/12/22 Recorded Webinars: $35 each or $175 for 6-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Payer Enrollment Prime: Season 2 On Demand
Hidden Treasure: Common Payer Enrollment Oversights When we focus on capturing waterfalls of revenue, the smaller streams can escape our attention. Uncover common oversights that leave money on the table. Learn everything from technical pointers to stakeholder strategies to tools and technologies. Presented by Donna Goestenkors and Yesenia Servin. 1 Hour. Recorded 8/2/22. Going the Extra Mile: Payer Enrollment Across State Lines When an insured patient from out of state receives emergency services, payment can fall through the cracks. Learn efficient processes for enrolling a provider after services have been rendered and provide tips on communicating with payers. Presented by Yesenia Servin and Larry DeHoyos. 1 Hour. Recorded 7/5/22. Talking the Talk: Payer Enrollment Scripts While payer enrollment specialists excel in keeping an organization’s revenue streams flowing, they may be less skilled at communicating with stakeholders. Discover how to develop scripts for working with payers and communicating with leadership. Presented by Donna Goestenkors and Larry DeHoyos. 1 Hour. Recorded 6/7/22. Step-by-Step: Mapping the Payer Enrollment Process Whether you’re new to payer enrollment or a seasoned veteran, it’s important to map the enrollment process. Understand the big picture of payer enrollment and then drill down to actionable steps involved in pre-enrollment and post-enrollment success. Presented by Donna Goestenkors and Dina Solis. 1 Hour. Recorded 5/3/22. Measuring Up: Metrics for Payer Enrollment Success Because payer enrollment professionals are the gatekeepers of revenue, metrics are the key to judging success. Understand the reports needed to determine whether payers are adhering to their contracts and whether internal processes are producing the desired results. Presented by Donna Goestenkors and Larry DeHoyos. 1 Hour. Recorded 4/5/22. All Aboard! Streamlining Payer Enrollment The key to timely payer enrollment and reimbursement is gathering a complete package of information from the provider. The challenge is that different payers have diverse enrollment requirements. Discover the ideal roadmap for streamlined provider onboarding. Presented by Donna Goestenkors and Dina Solis. 1 Hour. Recorded 3/1/22. Mapping the Future: Payer Enrollment Perspectives Payer enrollment is an ever-evolving field. Discover today’s payer enrollment landscape and pressing issues for the future. Then, learn the skills needed to excel as a payer enrollment specialist and the ways that TMG can help ensure your success. Presented by Donna Goestenkors, Larry DeHoyos, and Yesenia Servin. 1 Hour. Recorded 2/16/22. Recorded Webinars: $35 each or 6-part series for $175 Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information -
Boost your skills as an MSP! The MAMSS Educational Series, "Blue Skies Ahead," offers MSPs new skillsets, thought leadership, and hot takes on trending topics. On-demand recorded webinars are available for these topics: Racing to the Finish Line: How to Win at Delegated Credentialing Down to Earth: Real Talk About Credentialing Systems New Horizons: Linking Healthcare Quality to Physician Competence Making Connections: Telemedicine & Credentialing by Proxy Gold Star Credentialing: Best Practices for Achieving Compliance Better Together: Merging Credentialing and Payer Enrollment Registration: $35 each or $175 for 6-part series Scroll down for descriptions and objectives. -
Doctor FBI Season 8 On Demand
Built to Last: Effective Team Structures in Medical Staff Services The responsibilities and expectations of medical staff services are ever-evolving, making it crucial to adapt to today’s healthcare environment. Explore how to refresh your team to meet accessibility and productivity demands, all while staying connected. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 10/21/22. Deadline Driven: Due Process and Fair Hearing When a problem surfaces that could impact a practitioner’s membership or privileges, MSPs play a crucial role in the notification and due process steps. Develop a roadmap for ensuring due process, tracking fair hearing progression, and working in tandem with legal teams. Presented by Donna Goestenkors and Brian Betner. 1 Hour. Recorded 9/15/22. Meeting Madness: Effective Meeting Management Hospitals and other healthcare organizations create an ever-increasing number of standing committees, ad-hoc committees, and task forces, which is why stellar meeting management can improve department performance by increasing efficiencies. Receive an outline of the principles of effective meeting management and then delve into tips and tricks to streamline meeting agendas, roles and responsibilities, and minutes. Presented by Donna Goestenkors and Maggie Wilkerson. 1 Hour. Recorded 8/18/22. The Pursuit of Excellence: Physician Quality Evaluations MSPs are the gatekeepers of patient safety. Privileging is based in part on tools such as the Focused Professional Practice Evaluation and the Ongoing Professional Practice Evaluation. Learn how to simplify collaborative processes that collect meaningful data, ensure compliance, and contribute to patient safety. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 7/21/22. Level Up! Add Polish to Your Career Practices While we all take pride in our work, we may have knowledge gaps about career basics or need to polish our career practices. Apply lessons learned from the field that will elevate our professionalism. We’ll discuss everything from workplace conflicts of interest and career portfolios to salary negotiations and professional development plans. Presented by Donna Goestenkors. 1 Hour. Recorded 6/30/22. Tapping the Brakes: Recognizing Credentialing Red Flags When a credentialing specialist discovers an anomaly in a provider’s application – such as time gaps, malpractice issues, and reporting inconsistencies – it sends up a red flag. Learn how to handle areas of concern that surface in applications for membership and privileges. Presented by Donna Goestenkors and Maya Royal. 1 Hour. Recorded 5/19/22. Recorded Webinars: $35 each or 6-part series $175 Scroll down for objectives and additional information. -
Unstoppable Season 4
Out of the Limelight: Following with Conviction The relentless focus on leadership often eclipses the importance of followers. Examine the unique contributions of followers, how to be an effective follower, and what followers should expect from leadership. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 2/8/23 Team Talk: Behavioral Styles & Effectiveness Understanding team members’ behavioral styles is key to maximizing each person’s contributions. Discover the characteristics of four behavioral styles and how each can positively or negatively impact your team. Then, discover the most effective communication strategies for each. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 1/11/23 Navigating the Error-verse: How to Handle Workplace Mistakes A workplace mistake can leave you feeling anxious, scared, or ashamed. Depending on the severity of the error, it might even jeopardize your position. Discover the toxicity of perfectionism, strategies for communicating errors, and accountability practices for a healthy workplace. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 12/14/22 Words, Service, Time, Gifts: Leveraging Workplace Love Languages Understanding your partner’s love language helps sustain your romantic relationship. Similarly, understanding your coworkers’ love languages helps you create a cohesive team. Learn how to identify workplace love languages and utilize that knowledge to make team members feel respected and valued. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 11/9/22 Corralling Chaos: Working with Difficult People Virtually every workplace has people who gossip, slack off, whine, bully - or worse. Learning how to work with difficult people is key to your effectiveness and well-being. Learn to identify archetypes of challenging coworkers, strategies for dealing with each, and when to escalate issues to leadership. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 9/14/22 Building Balance: Redefining Self-Care Self-care is a buzzword that represents escape from an overwhelming life. But self-care isn’t a mani-pedi, a massage, or a round of golf. It’s building a life from which you don’t need to escape. Learn to redefine self-care and find strategies for making choices that nourish your mind, body, and spirit. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 8/10/22 Recorded Webinars: $35 each or $175 for 6-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Building Foundations: Setting Up NPPES & CAQH NPPES and CAQH are the building blocks of successful payer enrollment, and nine out of ten private insurers use CAQH for certain provider types. Discover challenges and best practices for setting up NPPES and CAQH. Then, discover streamlined processes for keeping provider information up to date. Presented by Larry DeHoyos and Dariana Zamora. 1 Hour. Recorded 3/7/23. Trading Places: Payer Enrollment for Delegated Providers Payer enrollment for delegated providers provides opportunities to create efficiencies within the payer enrollment process, as well as in other essential business functions. Learn how to enter into delegated agreements with payers, navigate payer reviews, and streamline submission, tracking, and reconciliation. Presented by Yesenia Servin. 1 Hour. Recorded 2/7/23. Equipped for Success: Payer Enrollment for DME Providers Payer enrollment processes for DME providers are substantially different than for practitioners. Discover payer challenges and solutions for DME providers, including enrollment requirements, processing times, and technology options. In addition, they’ll cover closed or narrow payer panels, required screenings, and licensing requirements. Presented by Donna Goestenkors and Dina Solis. 1 Hour. Recorded 1/10/23. Peril Carousel: Payer Enrollment for Multi-Specialty Groups Multi-speciality groups face unique payer enrollment perils, ranging from payments that are sent to a physician’s primary practice to inadvertently changing a new practitioner’s existing CAQH profile. Learn how to build effective relationships with stakeholders to manage a dynamic environment. Then, discover how to create robust internal processes to identify payer enrollment issues. Presented by Larry DeHoyos. 1 Hour. Recorded 12/19/22. Scaling Up! Payer Enrollment for Large Health Systems Timely payer enrollment is the cornerstone of revenue management for large health systems, yet payer enrollment specialists can face challenges gathering complete packages of information from providers. Discover how to scale payer enrollment processes to achieve revenue management goals. Presented by Larry DeHoyos and Jenna Sullivan. 1 Hour. Recorded 11/1/22. Dismantling Roadblocks: Payer Enrollment for Mental Health The demand for mental health services has never been greater, yet enrolling mental health providers pose unique challenges. Commercial insurance plans may have separate networks for behavioral health providers and requirements for Medicaid enrollment vary by state. Discover how to dismantle the roadblocks to successful payer enrollment for mental health providers. Presented by Dina Solis and Yesenia Servin. 1 Hour. Recorded 10/4/22. Recorded Webinars: $35 each or series of 6 for $175 Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Leadership Catalyst On Demand
Freeing Bottlenecks: Workflow Automation Drives Efficiency Workforce shortages and operational inefficiencies can lead to bottlenecks that stifle an organization’s effectiveness. Learn how to identify and automate redundant manual processes. Then, explore how to demolish information silos, enabling data sharing that drives efficiency. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 5/16/23. Taking a Bow: Communicating Your Successes Recognition for routinely managing teams, guiding projects to completion, and hitting targeted goals can be in short supply, especially in environments where the focus is on the crisis-of-the-week. Learn why it’s important to communicate successes and how to tailor messaging to a variety of stakeholders. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 4/18/23. Lead with Listening: Leveraging an Overlooked Tool Leaders’ voices are amplified in the workplace, but listening is often overlooked. Listening to learn increases leadership capacity, situational awareness, and empathy. Explore the potential for listening in leadership, the techniques of active listening, and key questions to ask team members. Presented by Nicole Keller and Rachelle Silva. 1 Hour. Recorded 3/21/23. Bridging the Gap: Solving Hybrid Workplace Challenges - Part 2 The pandemic fueled remote work, and today an increasing number of organizations are experimenting with hybrid workforces as long-term solutions. Examine the challenges associated with hybrid onsite-remote teams. Then, discover strategies to increase productivity while improving the experience of working in a hybrid setting. Presented by Donna Goestenkors. 1 Hour. Recorded 2/21/23. Bridging the Gap: Solving Hybrid Workplace Challenges - Part 1 The pandemic fueled remote work, and today an increasing number of organizations are experimenting with hybrid workforces as long-term solutions. Examine the challenges associated with hybrid onsite-remote teams. Then, discover strategies to increase productivity while improving the experience of working in a hybrid setting. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 1/17/23. Leading the Pack: Polishing Project Management Practices Few projects go as expected. They can get stuck in the mud or take on a life of their own. Successfully shepherding a project from inception to completion requires satisfying stakeholders, assembling the right team, and anticipating complications. Examine best practices for project management and lessons learned from the field. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 11/15/22. Leadership Agility: Developing Your Superpower Agile leadership can become your superpower. It requires the flexibility to respond to an evolving landscape, the ability to experiment with new methods in real time, and the foresight to anticipate future challenges and opportunities. Explore the competencies and key drivers of agile leaders. Presented by Donna Goestenkors & Nicole Keller. 1 Hour. Recorded 10/18/22. Recorded Webinars: $35 each or $200 for 7-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Boost your skills as an MSP! The Doctor FBI webinar series offers MSPs new skillsets, thought leadership, and hot takes on trending topics. New Frontiers: Unveiling Integrated Credentialing As the healthcare landscape continues to evolve, integrated credentialing is on the horizon for Medical Staff Services. Join Team Med Global to define integrated credentialing, discuss the implications for MSPs, and outline how to design processes to ease the transition. Presented by Donna Goestenkors and Ivonne Oladunni. 1 Hour. Recorded 7/20/23. Feeling the Squeeze: MSP Challenges in Mergers & Acquisitions The push for cost containment and increased efficiency has fueled an uptick in healthcare mergers and acquisitions. Faced with consolidating practitioner-related data and concerned about their futures, MSPs are feeling the squeeze. Join Team Med Global for actionable solutions to common M&A challenges. Presented by Donna Goestenkors. 1 Hour. Recorded 6/15/23. Great Expectations: The Future of Credentialing While technology has done much to streamline the credentialing process over the past 20 years, challenges persist. Join Team Med Global in envisioning the future of credentialing, the changing role of the MSP, and the tools needed to create a single source of credentialing truth. Presented by Ivonne Oladunni and Rachelle Silva. 1 Hour. Recorded 5/18/23. Sentinels of Safety: Peer References & Review Because peer references are crucial in gauging a provider’s clinical competency, accreditation bodies and medical staff bylaws have stringent standards. Join Team Med Global to discuss compliance and best practices for peer references and the review process. Presented by Donna Goestenkors. 1 Hour. Recorded 4/20/23. Roadmap to Success: Guiding Medical Staff Leadership Physicians may be excellent clinicians, but excellence in medical staff leadership isn’t taught in medical school. MSPs are uniquely positioned to introduce MSLs to Medical Staff Services. Join Team Med Global for a blueprint to support the growth and success of MSLs. Presented by Donna Goestenkors and Sara Collins. 1 Hour. Recorded 3/16/23. Information Overload? Mastering Data Retention Guidelines Even when it’s stored in the cloud, old data can get cumbersome. Yet it’s not always clear when to hit delete and when to hit pause. Join Team Med Global to review the drivers for data retention programs and best practices for Medical Staff Services. Presented by Donna Goestenkors. 1 Hour. Recorded 2/16/23. Registration Fee: $35 each or $175 for series of 6 Scroll down for information and objectives -
Unstoppable Season 5 On Demand At the Crossroads: Navigating Office Politics Political intelligence in the workplace is often undervalued and sometimes viewed as evil. Join Team Med Global to dispel the myths of office politics and discuss how to navigate the work environment while staying true to your values. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 8/9/23. Smoke and Mirrors: The Illusion of Control In the healthcare workplace, the stakes are high and the pressure is on to get it right. But when we overestimate how much control we have, our decisions can suffer. Join Team Med Global to explore how adjusting our perceptions of control can lead to better judgment and greater well-being. Presented by Donna Goestenkors. 1 Hour. Recorded 7/12/23. Eviction Notice: Showing Resentment the Door Workplace resentment leads to job burnout. Advice columnist Ann Landers wrote, “Hanging onto resentment is letting someone you despise live rent-free in your head.” Join Team Med Global to explore the root causes of resentment and how to show it the door. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 6/14/23. Power Imbalance: Disagreeing Up the Ladder Voicing disagreement to someone senior can feel risky, but the risks of not speaking up can be greater. Join Team Med Global and examine how to accurately gauge your risk and how to put guardrails in place when asserting your opinion. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 5/10/23. Glancing Back: Finding Wisdom in Regret A “no regrets'' philosophy robs us of the opportunity for reflection and learning. Join Team Med Global in exploring how to acknowledge our regrets with compassion rather than contempt, and the valuable ways that our failures reveal our values. Presented by Donna Goestenkors. 1 Hour. Recorded 4/12/23. Bridging the Empathy Gap: When Emotions Trump Logic We may think of ourselves as rational, but intense physical and emotional states - think anger, hunger, and pain - can lead to emotion-driven behavior. Join Team Med Global to discuss the “empathy gap” and reveal techniques for regaining emotional balance. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 3/8/23. Registration $35 each or $175 for 6-part series Scroll down for topics, and objectives.
