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Boost your leadership skills! The Leadership Catalyst webinar series offers leaders and would-be leaders new skills, best practices, and hot takes on trending topics. Screen Time: Growing a Robust Hybrid Team The healthcare industry is still finding its way in remote and hybrid work environments. Join Team Med Global for an exploration of successful strategies to lead, grow, and nurture remote and hybrid teams. Then, discuss the hallmarks of success for collaboration in an increasingly virtual world. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 1/16/24. Filling the Pipeline: Creating a Succession Plan Creating a talent pipeline is critical to ensuring smooth transitions as team members offboard and onboard. Join Team Med Global for a discussion of the rationale for succession planning and a step-by-step outline for creating and implementing your own succession plan. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 12/5/23. Soft Skills Matter: Boosting Your Team’s Emotional Intelligence It’s relatively easy to teach a team member the technical skills needed to perform their job, but teaching soft skills can be harrowing. Join Team Med Global and discover how to develop an organizational culture where team members can develop emotional intelligence. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 10/17/23. Staying Power: Managing a Team No One Wants to Leave Team member turnover is both costly and dispiriting. As a leader, you have the power to create a team that is dedicated, loyal, and satisfied. Join Team Med Global and explore strategies to create a work environment that fosters team motivation and cohesion. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 9/19/23. Facilitation Station: Successful Meeting Leadership A great meeting facilitator creates space for engagement, alignment, and motivation. Join Team Med Global for a discussion of facilitation best practices, how to minimize challenging behaviors, and the importance of facilitator neutrality. Presented by Donna Goestenkors. 1 Hour. Recorded 8/15/23. Leading with a Heavy Heart: Working Through Personal Challenges Leaders are people and people can go through periods of personal struggle. It can be difficult to serve teams and organizations while navigating challenges. Join Team Med Global for an exploration of how to meet your own needs while using your experiences to become a better leader. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 6/20/23. $35 each; $175 for series of 6 on-demand webinars. Scroll down for objectives. -
Managed Care Magic Season 1 On Demand
MSPs in the managed care environment face unique challenges in credentialing, monitoring, compliance, controls, and delegation. Managed Care Magic provides participants with the key to unlocking basic and advanced skills. Acing the Audit: Avoiding Common Deficiencies Stellar managed care credentialing helps ensure quality care, patient and physician satisfaction, and cost management, but mistakes can happen. Join TMG in examining steps to take before, during and after an audit, recognizing the most common deficiencies in the audit process, and identifying corrective actions. Presented by Rachelle Silva and Andrea Nyman. 1 Hour. Recorded 1/30/24. Diving Deep: The Ins & Outs of Delegated Credentialing Delegated credentialing can feel intimidating to both new and seasoned MSPs in the managed care environment. Join TMG in exploring the foundations of the delegated credentialing process, the elements of the delegation agreement, and the requirements for annual delegation oversight. Presented by Rachelle Silva. 1 Hour. Recorded 11/28/23. Emerging Issues: Ongoing Monitoring & System Controls Ongoing monitoring and credentialing system controls are increasingly important in the managed care environment. Join TMG in exploring requirements for the frequency of monitoring, acceptable sources, and credentialing system controls monitoring and reporting requirements to ensure the accuracy, completeness, and confidentiality of credentialing information. Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 10/31/23. Verification Station: Managed Care Compliance Across Accreditors There are subtle and not-so-subtle differences among CMS, NCQA, and URAC verification standards. Join TMG to understand the nuances of the information that needs to be verified, acceptable sources outside of the primary source, required documentation, and verification/attestation time frames. Presented by Rachelle Silva and Andrea Nyman. 1 Hour. Recorded 9/26/23. Building the Guardrails: Managed Care Governance & Policy Regulators and accrediting bodies are prescriptive about managed care committee responsibilities and governance policy language. Join TMG in exploring the necessary governance structure needed to successfully navigate the managed care landscape. Presented by Rachelle Silva and Ivonne Oladunni. 1 Hour. Recorded 8/29/23. Completing the Puzzle: Who’s Who in Managed Care Credentialing It’s crucial to have a solid grasp of the basics before diving into the deeper issues surrounding managed care credentialing. Join TMG in exploring the roles and responsibilities of stakeholders in managed care and how the pieces of managed care fit together. Presented by Donna Goestenkors and Ivonne Oladunni. 1 Hour. Recorded 7/25/23. Registration Fee: $35 each or $175 for series of 6 live or on-demand webinars. Scroll down for dates and objectives. -
Boost your skills as an MSP! The Doctor FBI webinar series offers MSPs new skillsets, thought leadership, and hot takes on trending topics. Rx for Resilience: Empowering MSPs to Combat Burnout MSP and physician burnout is at epidemic levels, and MSPs can play a vital role in addressing and mitigating burnout. Join TMG for the knowledge, strategies, and resources needed to support and promote physician and MSP well-being. Presented by Donna Goestenkors and Tami West. 1 Hour. Recorded 2/15/24. Compliance Unleashed: Update on Accreditation & Regulatory Standards Staying up-to-date with ever-evolving accreditation standards and regulations is essential for maintaining high-quality patient care and organizational success. Join TMG for valuable insights into the latest compliance standards, guidelines, and requirements. Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 1/18/24. Seamless Starts: Best Practices for Practitioner Onboarding Effectively onboarding new healthcare practitioners is crucial for ensuring a smooth transition, optimizing patient care, and promoting organizational success. Join TMG for best practices for onboarding/orientation and discuss strategies for expediting the onboarding timeline. Presented by Donna Goestenkors and Ivonne Oladunni. 1 Hour. Recorded 11/16/23. Automation Station: Peer Review Process Improvements Efficient and effective peer reviews play a vital role in ensuring the highest standards of patient care, but the peer review process can be cumbersome. Join TMG for practical insights on leveraging process improvements to simplify data collection, facilitate timely and accurate documentation, and standardize evaluation criteria. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 10/19/23. Captivate, Engage, Persuade: Mastering PowerPoint Presentations Impactful PowerPoint presentations are essential to keeping meetings lively, delivering powerful messages, and achieving goals. Join TMG for a step-by-step process of building compelling PowerPoint presentations that leave a lasting impression. Presented by Donna Goestenkors and Sally Smith. 1 Hour. Recorded 9/21/23. The Future is Now: Leveraging Artificial Intelligence in Medical Staff Services Harnessing artificial intelligence technologies can revolutionize administrative processes, streamline workflows, and improve efficiency and accuracy in Medical Staff Services. Join TMG and delve into AI’s practical applications and provide insights into how to leverage this technology for optimal results. Presented by Donna Goestenkors and Sally Smith. 1 Hour. Recorded 8/17/23. Registration Fee: $35 each or $175 for series of 6 Scroll down for descriptions and objectives. -
Season 6 On Demand
Pulling Off the Mask: Navigating Imposter Syndrome & Boosting Confidence Imposter syndrome, that pervasive feeling of self-doubt and inadequacy, impacts your confidence and hinders professional growth. Join TMG for reflective exercises and practical techniques to overcome self-doubt and embrace your self-worth. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 3/13/24. Pain Points: Transforming Job Dissatisfaction into Career Fulfillment It’s easy to feel stuck when we’re feeling unfulfilled in our work. Join TMG in learning how to develop an action plan to leverage job dissatisfaction as a catalyst for growth, development, and professional advancement. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 2/14/24. The Power of Apologies: Healing Relationships & Building Connections Apologies have the power to mend relationships, restore trust, and foster stronger connections. Join TMG and explore the key elements of a meaningful apology, discuss the difference between intent and impact, and navigate the complexities of forgiveness. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 1/10/24. Decision Dynamo: Unlocking Critical Thinking Superpowers The ability to think critically, analyze complex situations, and make informed choices can propel us toward our goals. Join TMG and explore the fundamental principles of decision making and delve into various approaches for enhancing critical thinking. Presented by Donna Goestenkors. 1 Hour. Recorded 12/13/23. Taming the Tiger: Strategies to Relieve Anxiety When anxiety takes hold, our bodies respond as if we are facing a life-threatening situation, triggering the fight, flight, freeze, or fawn response. Join TMG and explore the physiological and psychological aspects of anxiety, as well as strategies to effectively manage anxiety. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 11/8/23. Empathy Amplified: Cultivating Connection & Compassion Developing empathy is key to building bridges, fostering understanding, and creating a more compassionate and inclusive workplace. Join TMG and explore strategies to increase empathy through active listening, emotional intelligence, and perspective-taking. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 10/11/23. Registration: $35 each -
Become a Certified Physician Licensing Specialist (CPLS) in 6 Weeks
Tuesdays February 6 - March 12 February 6: 3:30 - 4:30 p.m. CT February 13 - March 12: 3:30 - 5:30 p.m. CT Unlock a World of Opportunities The demand for skilled Physician Licensing Specialists has never been higher. Become Certified in Just 6 Weeks TMGU’s intensive 6-week program empowers you to excel as a Physician Licensing Specialist. Our comprehensive and practical curriculum is designed to ensure your success. Why TMGU? First-of-its-Kind: The industry’s only formal education and training program for licensure specialists. Expert-Led Training: Learn from professional development leaders with deep insights into the industry's best practices and emerging trends. Hands-On Experience: Engage in real-world scenarios and case studies that prepare you to identify solutions for licensing challenges. Cutting-Edge Curriculum: Stay informed with a course that reflects the dynamic landscape of licensing delivered in an interactive virtual environment. Who is this For?- Experienced MSPs looking to diversify and deepen their skill sets while expanding their competencies.
- Aspiring professionals desiring a quick, focused entry into healthcare administration
- Organizations looking to expand and centralize physician support services Locum tenens and recruitment staff
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With decades of experience in payer enrollment best practices, TMG's provider enrollment team provides actionable information about provider enrollment topics that will enable you to solve thorny issues and showcase mastery of provider enrollment processes. March: Solving the Puzzle: Hospital-Based vs. Medical Group Enrollment April: Decoding Dental Enrollment: ADA CAQH ProView May: Bridging the Gap: Provider Enrollment & Billing Issues June: Charting a New Course: Moving from Medical Staff Services to Provider Enrollment July: Enrollment Roadmap: Navigating Organizational Change August: Facility Enrollment: Blueprint for Success Provider Enrollment Prime webinars are held from 12:00 - 1:00 p.m. Central. Registration Fee: $35 for live or on-demand webinar Scroll down for dates and topics. -
Informed by insider knowledge of challenges faced by medical staff services professionals and the psychology of empowerment, Donna Goestenkors, CPMSM®, EMSP, CLE, and Jennifer Froemel, MA, LCPC, CMHIMP, provide actionable information and coaching that will enable you to:- Increase confidence in your skills and judgment
- Gain access to those with power, authority, and influence
- Interact with others from a place of strength
- Create and maintain healthy boundaries
- Feel connected to your coworkers
- Cultivate your flexibility and creativity
- Communicate clearly and effectively
- Envision and attain your professional goals
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Boost your leadership skills! The Leadership Catalyst webinar series offers leaders and would-be leaders new skills, best practices, and hot takes on trending topics. You can attend live or on-demand webinars on these topics: March: Wellness Matters: Leading for Team Well-Being May: Future-Forward Leadership: Cultivating Emerging Leaders July: Bridging the Gap: Empowering Gen Z in the Workplace September: Orchestrating Team Success Through Delegation November: The Evergreen Mindset: Fostering Continuous Learning January: Navigating the Storm: Building Resilience in Crisis Leadership Leadership Catalyst webinars are held from 12:00 - 1:00 p.m. Central. Registration Fee: $35 for live or on-demand webinar; $175 for series of 6 live or on-demand webinars. Scroll down for dates and objectives. -
Boost your skills as an MSP! The Doctor FBI webinar series offers MSPs new skillsets, thought leadership, and hot takes on trending topics. You can attend live or on-demand webinars on these topics: April: Virtual Vault: Mastering Document Management June: Master Juggling: Time Management Tips & Tricks August: Fiscal Foundations: Healthcare Finance for the MSP October: Operational Excellence: Strategies & Best Practices January: Deep Dive: Privileging in Specialized Care March: Embracing Uncertainty: Cultivating Risk Tolerance Doctor FBI webinars are held from 12:00 - 1:00 p.m. Central. Registration Fee: $35 for live or on-demand webinar; $175 for series of 6 Scroll down for dates and topics. -
With decades of experience in payer enrollment best practices, TMG's provider enrollment team provides actionable information about provider enrollment topics that will enable you to solve thorny issues and showcase mastery of provider enrollment processes. Bridging the Gap: Provider Enrollment & Billing Issues For optimal revenue cycle management, a seamless connection between provider enrollment, billing processes, and claim denial resolution is paramount. Join TMG in exploring strategies and best practices for aligning provider enrollment efforts with billing procedures, while efficiently tackling claim denials stemming from provider enrollment issues. Presented by Connie Mota and Heather Blair. 1 Hour. Recorded 5/7/24. Solving the Puzzle: Hospital-Based vs. Medical Group Enrollment There are key distinctions between hospital-based provider enrollment and medical group provider enrollment. Understanding these differences is crucial to navigate the unique challenges and requirements each setting presents. Join TMG to unravel these intricacies of provider enrollment and streamline your processes. Presented by Sara Collins and Heather Blair. 1 Hour. Recorded 3/5/24. Registration Fee: $35 each or $175 for the 6-part series Scroll down for topics and objectives. -
Unlock your potential for certification success with our Certification Boot Camp modules. Designed to offer flexibility and focused learning, use any of our 13 on-demand segments to refresh your understanding or bridge your knowledge gaps in preparation for your CPCS® or CPMSM® exam. Rather take the live Boot Camp? Register here. Rather purchase the entire on-demand Boot Camp? Buy it here. Choose from among these 13 modules: Develop Your Battle Plan (CPCS® & CPMSM® exams): Position yourself to succeed with a study plan, resources, and a commitment to prepare. Discover your learning style, knowledge gaps, and how to approach your plan with self-confidence. 40 minutes Healthcare Framework (CPCS® & CPMSM® exams): Learn about regulatory agencies and accrediting bodies, internal stakeholders, and external stakeholders. Next, understand the credentialing framework for different healthcare environments and the documents governing them. 40 minutes Exam Development (CPCS® & CPMSM® exams): Understand the Candidate Handbook, how each exam is constructed, and the proportion of exam questions for each subject area. Then, learn how to approach exam questions. 65 minutes Credentialing & Recredentialing, Part 1 (CPCS® & CPMSM® exams): Understand credentialing and recredentialing in various environments, as well as federal regulations and the requirements of accrediting bodies. Next, review the application, verification process, red flags, committee structure, evaluation and approval process, provisional credentialing, and notification. 70 minutes Accreditation Wizard (CPCS® & CPMSM® exams): Understand TMG University’s Accreditation Wizard, a tool designed to help you navigate 30 elements across 8 accrediting and regulatory bodies. 50 minutes. Credentialing & Recredentialing, Part 2 (CPCS® & CPMSM® exams): Discover the specific credentials MSPs are required to verify, who mandates that the information is verified, and what sources can be used to verify the information. 55 minutes Clinical Privileging (CPCS® & CPMSM® exams): Understand the difference between privileges and membership, privilege systems, competence evaluations, and the new privileging process. Next, discover the evaluation/recommendation and approval process, temporary privileges, disaster privileges, emergency privileges, and telemedicine privileges. 75 minutes Performance Improvement (CPCS® & CPMSM® exams): Dive into the peer review process, Focused Professional Practice Evaluation (FFPE), Ongoing Professional Practice Evaluation (OPPE), and adverse actions. 50 minutes Ongoing Monitoring (CPCS® & CPMSM® exams): Learn about the facets of ongoing monitoring you’ll need to know for your exam, including expirables, sanctions, and complaints. 30 minutes Departmental Operations (CPCS® & CPMSM® exams): Review what you need to know about office and document management, delegation, internal and external audits, meeting management, and Robert’s Rules of Order. 50 minutes Departmental Operations (CPMSM® exam): Learn the essentials of meeting documentation, budgeting, staffing, human resources functions, and resource management. 50 minutes Healthcare Law (CPMSM® exam): Explore key legal concepts, including adverse actions, Health Care Quality Improvement Act, due process, fair hearing, appeal processes, National Practitioner Data Bank, negligent credentialing, Health Insurance Portability and Accountability Act, and Emergency Medical Treatment and Labor Act. 45 minutes Leadership & Management (CPMSM® exam): Understand key elements of continuing medical education, management theories, management functions, and management tools. Then, dive into quality assessment tools, policies and procedures, and onboarding. 35 minutes Cost:$45 each for three-month access
