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Show your commitment to the MSP profession by displaying the EMSP Creed throughout your organization. -
Forward Together: Learning & Thriving
Down to Earth: Real Talk About Credentialing Systems While the healthcare system is relentlessly advancing and evolving, credentialing systems can remain mired in the Stone Age. Explore a new era of credentialing, one in which redesigned systems create efficiencies that deliver value throughout the organization. Presented by Donna Goestenkors & Larry DeHoyos. 1 Hour. Recorded 1/20/21 The Sky's the Limit: Mastering Change, Radiating Confidence The most successful MSPs are those who can readily adapt to change. Flexibility and versatility are key to opening doors of opportunity. Learn how to develop the mindset that allows you to navigate evolving work environments, communicate effectively, and lead with confidence. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 3/17/21 New Horizons: Linking Healthcare Quality to Physician Competence As healthcare quality data is increasingly tied to an organization’s revenue streams, MSPs must move beyond viewing physician performance solely as a credentialing tool. Explore the connections between credentialing and healthcare quality, along with the implications for the future of the MSP profession. Presented by Nicole Keller. 1 Hour. Recorded 5/19/21 Recorded Webinars: $35 each or $90 for 3-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Next Class Starts June 11
Tuesdays June 11 - August 27 2-3 PM CTFoundations of Credentialing
Fundamental Knowledge. Enhanced Effectiveness. The right fit for organizations ready to:- Develop consistent skill sets across Medical Staff Services
- Upskill or cross-train team members
- Create an internal agency pool
- Brush up on basics
- Enter the Medical Staff Services field
- Regulations, Regulatory Agencies, Accreditation Bodies
- Membership/In-Network & Clinical Privileging
- Verifications & Red Flags
- Evaluation, Recommendations & Decisions
- Governance Structure & Committees
- Document & Technology Management
- And more…
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Team Med Global's "Gold Star Credentialing: Recommended Practices to Achieve Compliance" is a 12-page step-by-step guide maps out the 20 key elements of credentialing verification and offers two competency tracks: Best Practice and Standard Practice. Either track achieves compliance with TJC and CMS, so you can choose the track that best suits your organization’s culture, resources, and budget. It includes:- Choosing the Right Track
- Credentialing Verification Compliance Self-Assessment
- Benefits of the Credentialing Tool
- Best Practice and Standard Practice for 20 Key Credentialing Verification Elements
- Resources & Glossary
- 6 Core Competencies Referenced in The Joint Commission Standards
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Leadership Catalyst On Demand
Freeing Bottlenecks: Workflow Automation Drives Efficiency Workforce shortages and operational inefficiencies can lead to bottlenecks that stifle an organization’s effectiveness. Learn how to identify and automate redundant manual processes. Then, explore how to demolish information silos, enabling data sharing that drives efficiency. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 5/16/23. Taking a Bow: Communicating Your Successes Recognition for routinely managing teams, guiding projects to completion, and hitting targeted goals can be in short supply, especially in environments where the focus is on the crisis-of-the-week. Learn why it’s important to communicate successes and how to tailor messaging to a variety of stakeholders. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 4/18/23. Lead with Listening: Leveraging an Overlooked Tool Leaders’ voices are amplified in the workplace, but listening is often overlooked. Listening to learn increases leadership capacity, situational awareness, and empathy. Explore the potential for listening in leadership, the techniques of active listening, and key questions to ask team members. Presented by Nicole Keller and Rachelle Silva. 1 Hour. Recorded 3/21/23. Bridging the Gap: Solving Hybrid Workplace Challenges - Part 2 The pandemic fueled remote work, and today an increasing number of organizations are experimenting with hybrid workforces as long-term solutions. Examine the challenges associated with hybrid onsite-remote teams. Then, discover strategies to increase productivity while improving the experience of working in a hybrid setting. Presented by Donna Goestenkors. 1 Hour. Recorded 2/21/23. Bridging the Gap: Solving Hybrid Workplace Challenges - Part 1 The pandemic fueled remote work, and today an increasing number of organizations are experimenting with hybrid workforces as long-term solutions. Examine the challenges associated with hybrid onsite-remote teams. Then, discover strategies to increase productivity while improving the experience of working in a hybrid setting. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 1/17/23. Leading the Pack: Polishing Project Management Practices Few projects go as expected. They can get stuck in the mud or take on a life of their own. Successfully shepherding a project from inception to completion requires satisfying stakeholders, assembling the right team, and anticipating complications. Examine best practices for project management and lessons learned from the field. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 11/15/22. Leadership Agility: Developing Your Superpower Agile leadership can become your superpower. It requires the flexibility to respond to an evolving landscape, the ability to experiment with new methods in real time, and the foresight to anticipate future challenges and opportunities. Explore the competencies and key drivers of agile leaders. Presented by Donna Goestenkors & Nicole Keller. 1 Hour. Recorded 10/18/22. Recorded Webinars: $35 each or $200 for 7-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Boost your leadership skills! The Leadership Catalyst webinar series offers leaders and would-be leaders new skills, best practices, and hot takes on trending topics. Screen Time: Growing a Robust Hybrid Team The healthcare industry is still finding its way in remote and hybrid work environments. Join Team Med Global for an exploration of successful strategies to lead, grow, and nurture remote and hybrid teams. Then, discuss the hallmarks of success for collaboration in an increasingly virtual world. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 1/16/24. Filling the Pipeline: Creating a Succession Plan Creating a talent pipeline is critical to ensuring smooth transitions as team members offboard and onboard. Join Team Med Global for a discussion of the rationale for succession planning and a step-by-step outline for creating and implementing your own succession plan. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 12/5/23. Soft Skills Matter: Boosting Your Team’s Emotional Intelligence It’s relatively easy to teach a team member the technical skills needed to perform their job, but teaching soft skills can be harrowing. Join Team Med Global and discover how to develop an organizational culture where team members can develop emotional intelligence. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 10/17/23. Staying Power: Managing a Team No One Wants to Leave Team member turnover is both costly and dispiriting. As a leader, you have the power to create a team that is dedicated, loyal, and satisfied. Join Team Med Global and explore strategies to create a work environment that fosters team motivation and cohesion. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 9/19/23. Facilitation Station: Successful Meeting Leadership A great meeting facilitator creates space for engagement, alignment, and motivation. Join Team Med Global for a discussion of facilitation best practices, how to minimize challenging behaviors, and the importance of facilitator neutrality. Presented by Donna Goestenkors. 1 Hour. Recorded 8/15/23. Leading with a Heavy Heart: Working Through Personal Challenges Leaders are people and people can go through periods of personal struggle. It can be difficult to serve teams and organizations while navigating challenges. Join Team Med Global for an exploration of how to meet your own needs while using your experiences to become a better leader. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 6/20/23. $35 each; $175 for series of 6 on-demand webinars. Scroll down for objectives. -
Boost your leadership skills! The Leadership Catalyst webinar series offers leaders and would-be leaders new skills, best practices, and hot takes on trending topics. You can attend live or on-demand webinars on these topics: March: Wellness Matters: Leading for Team Well-Being May: Future-Forward Leadership: Cultivating Emerging Leaders July: Bridging the Gap: Empowering Gen Z in the Workplace September: Orchestrating Team Success Through Delegation November: The Evergreen Mindset: Fostering Continuous Learning January: Navigating the Storm: Building Resilience in Crisis Leadership Leadership Catalyst webinars are held from 12:00 - 1:00 p.m. Central. Registration Fee: $35 for live or on-demand webinar; $175 for series of 6 live or on-demand webinars. Scroll down for dates and objectives. -
Boost your leadership skills! The Leadership Catalyst webinar series offers leaders and would-be leaders new skills, best practices, and hot takes on trending topics. Wellness Matters: Leading for Team Well-Being As leaders, our impact on team mental health is profound and multifaceted. Join TMG for practical insights and strategies to cultivate a supportive and healthy work environment. Explore effective leadership techniques that prioritize the mental and emotional wellness of team members, ensuring a thriving and productive workplace. Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 3/22/24. Registration Fee: $35 each or $175 for 6-part series. Scroll down for descriptions and objectives. -
Legal Bond On Demand
The Fine Print: Operational Contracts Impacting MSS Healthcare organizations may enter into contracts with medical staff members, CVOs, locum tenens agencies, clinical service vendors, telemedicine providers, and credentialing software companies. Join TMG to discover the implications of operational contracts on Medical Staff Services. Presented by Donna Goestenkors and Anne Roberts. 1 Hour. Recorded 11/30/23. Snapshot: Reappointment Time Frames Under State Law In late 2022, TJC changed the appointment time frame accreditation standard so that privileges can be granted for up to 3 years unless state laws and regulations dictate a shorter length of time. Join TMG for the current state legislative landscape as it pertains to appointment time frames. Presented by Donna Goestenkors and Anne Roberts. 1 Hour. Recorded 10/26/23. Integrity & Ethics: Reporting Poor Provider Behavior MSPs play a key role in ensuring that poor provider behavior is handled in accordance with policies, medical staff bylaws, and the law. Join TMG for hypothetical cases and the MSP’s legal and professional responsibilities in each. Presented by Donna Goestenkors. 1 Hour. Recorded 7/27/23. The Leading Edge: Emerging Issues in Medical Staff Bylaws As the foundation of quality patient care, medical staff bylaws and rules and regulations are ever-evolving. It’s crucial that MSPs understand what amendments may arise in their organization’s bylaws and how they may impact the medical staff organization and the Medical Staff Services Department. Join TMG for a discussion of emerging issues and trends in medical staff bylaws. Presented by Libby Snelson. 1 Hour. Recorded 5/25/23. Recorded Webinars: $35 each or $120 for 4-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Managed Care Magic Season 1 On Demand
MSPs in the managed care environment face unique challenges in credentialing, monitoring, compliance, controls, and delegation. Managed Care Magic provides participants with the key to unlocking basic and advanced skills. Acing the Audit: Avoiding Common Deficiencies Stellar managed care credentialing helps ensure quality care, patient and physician satisfaction, and cost management, but mistakes can happen. Join TMG in examining steps to take before, during and after an audit, recognizing the most common deficiencies in the audit process, and identifying corrective actions. Presented by Rachelle Silva and Andrea Nyman. 1 Hour. Recorded 1/30/24. Diving Deep: The Ins & Outs of Delegated Credentialing Delegated credentialing can feel intimidating to both new and seasoned MSPs in the managed care environment. Join TMG in exploring the foundations of the delegated credentialing process, the elements of the delegation agreement, and the requirements for annual delegation oversight. Presented by Rachelle Silva. 1 Hour. Recorded 11/28/23. Emerging Issues: Ongoing Monitoring & System Controls Ongoing monitoring and credentialing system controls are increasingly important in the managed care environment. Join TMG in exploring requirements for the frequency of monitoring, acceptable sources, and credentialing system controls monitoring and reporting requirements to ensure the accuracy, completeness, and confidentiality of credentialing information. Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 10/31/23. Verification Station: Managed Care Compliance Across Accreditors There are subtle and not-so-subtle differences among CMS, NCQA, and URAC verification standards. Join TMG to understand the nuances of the information that needs to be verified, acceptable sources outside of the primary source, required documentation, and verification/attestation time frames. Presented by Rachelle Silva and Andrea Nyman. 1 Hour. Recorded 9/26/23. Building the Guardrails: Managed Care Governance & Policy Regulators and accrediting bodies are prescriptive about managed care committee responsibilities and governance policy language. Join TMG in exploring the necessary governance structure needed to successfully navigate the managed care landscape. Presented by Rachelle Silva and Ivonne Oladunni. 1 Hour. Recorded 8/29/23. Completing the Puzzle: Who’s Who in Managed Care Credentialing It’s crucial to have a solid grasp of the basics before diving into the deeper issues surrounding managed care credentialing. Join TMG in exploring the roles and responsibilities of stakeholders in managed care and how the pieces of managed care fit together. Presented by Donna Goestenkors and Ivonne Oladunni. 1 Hour. Recorded 7/25/23. Registration Fee: $35 each or $175 for series of 6 live or on-demand webinars. Scroll down for dates and objectives. -
Increasingly, healthcare organizations are combining payer enrollment and credentialing. This integration is occurring in environments ranging from hospital systems to managed care, often as a result of organizational mergers and acquisitions or departmental consolidations. Team Med Global explores this exciting frontier. What’s the Difference? Explore the unique functions of credentialing and payer enrollment, along with the parallels. Then, identify ways to collaborate. Finally, pinpoint the skills that are transferable from one area of responsibility to the other. Presented by Donna Goestenkors, Larry DeHoyos & Yesenia Servin. 1 Hour. Recorded 5/8/20 Challenges & Opportunities Merging credentialing and payer enrollment presents both challenges and opportunities. Understand potential conflicts and develop actionable strategies that mitigate challenges, then identify advantages to merging functions. Finally, delve into technological solutions that can ease the transition. Presented by Donna Goestenkors, Larry DeHoyos & Yesenia Servin. 1 Hour. Recorded 6/12/20 What’s the Plan? A robust implementation plan is key to merging credentialing, payer enrollment, billing, and contracting. Discover how to integrate Team Med Global’s payer enrollment model into enrollment best practices, as well as benchmarks to include in a transition blueprint. Presented by Donna Goestenkors, Larry DeHoyos & Yesenia Servin. 1 Hour. Recorded on 7/10/20 Temperature Check It’s critical to evaluate the effectiveness of credentialing and payer enrollment integration. Learn the formula for avoiding duplicative effort, ensuring cost reduction, and maximizing reimbursement. Finally, discover key reporting components for internal stakeholders. Presented by Nicole Keller, Larry DeHoyos & Yesenia Servin. 1 Hour. Recorded 8/14/20 Recorded Webinars: $35 each or $120 for 4-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Show your commitment to the MSP profession by displaying the MSP Code of Conduct throughout your organization.
