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Boost your skills as an MSP! The Doctor FBI webinar series offers MSPs new skillsets, thought leadership, and hot takes on trending topics. Rx for Resilience: Empowering MSPs to Combat Burnout MSP and physician burnout is at epidemic levels, and MSPs can play a vital role in addressing and mitigating burnout. Join TMG for the knowledge, strategies, and resources needed to support and promote physician and MSP well-being. Presented by Donna Goestenkors and Tami West. 1 Hour. Recorded 2/15/24. Compliance Unleashed: Update on Accreditation & Regulatory Standards Staying up-to-date with ever-evolving accreditation standards and regulations is essential for maintaining high-quality patient care and organizational success. Join TMG for valuable insights into the latest compliance standards, guidelines, and requirements. Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 1/18/24. Seamless Starts: Best Practices for Practitioner Onboarding Effectively onboarding new healthcare practitioners is crucial for ensuring a smooth transition, optimizing patient care, and promoting organizational success. Join TMG for best practices for onboarding/orientation and discuss strategies for expediting the onboarding timeline. Presented by Donna Goestenkors and Ivonne Oladunni. 1 Hour. Recorded 11/16/23. Automation Station: Peer Review Process Improvements Efficient and effective peer reviews play a vital role in ensuring the highest standards of patient care, but the peer review process can be cumbersome. Join TMG for practical insights on leveraging process improvements to simplify data collection, facilitate timely and accurate documentation, and standardize evaluation criteria. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 10/19/23. Captivate, Engage, Persuade: Mastering PowerPoint Presentations Impactful PowerPoint presentations are essential to keeping meetings lively, delivering powerful messages, and achieving goals. Join TMG for a step-by-step process of building compelling PowerPoint presentations that leave a lasting impression. Presented by Donna Goestenkors and Sally Smith. 1 Hour. Recorded 9/21/23. The Future is Now: Leveraging Artificial Intelligence in Medical Staff Services Harnessing artificial intelligence technologies can revolutionize administrative processes, streamline workflows, and improve efficiency and accuracy in Medical Staff Services. Join TMG and delve into AI’s practical applications and provide insights into how to leverage this technology for optimal results. Presented by Donna Goestenkors and Sally Smith. 1 Hour. Recorded 8/17/23. Registration Fee: $35 each or $175 for series of 6 Scroll down for descriptions and objectives. -
Managed Care Magic Season 1 On Demand
MSPs in the managed care environment face unique challenges in credentialing, monitoring, compliance, controls, and delegation. Managed Care Magic provides participants with the key to unlocking basic and advanced skills. Acing the Audit: Avoiding Common Deficiencies Stellar managed care credentialing helps ensure quality care, patient and physician satisfaction, and cost management, but mistakes can happen. Join TMG in examining steps to take before, during and after an audit, recognizing the most common deficiencies in the audit process, and identifying corrective actions. Presented by Rachelle Silva and Andrea Nyman. 1 Hour. Recorded 1/30/24. Diving Deep: The Ins & Outs of Delegated Credentialing Delegated credentialing can feel intimidating to both new and seasoned MSPs in the managed care environment. Join TMG in exploring the foundations of the delegated credentialing process, the elements of the delegation agreement, and the requirements for annual delegation oversight. Presented by Rachelle Silva. 1 Hour. Recorded 11/28/23. Emerging Issues: Ongoing Monitoring & System Controls Ongoing monitoring and credentialing system controls are increasingly important in the managed care environment. Join TMG in exploring requirements for the frequency of monitoring, acceptable sources, and credentialing system controls monitoring and reporting requirements to ensure the accuracy, completeness, and confidentiality of credentialing information. Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 10/31/23. Verification Station: Managed Care Compliance Across Accreditors There are subtle and not-so-subtle differences among CMS, NCQA, and URAC verification standards. Join TMG to understand the nuances of the information that needs to be verified, acceptable sources outside of the primary source, required documentation, and verification/attestation time frames. Presented by Rachelle Silva and Andrea Nyman. 1 Hour. Recorded 9/26/23. Building the Guardrails: Managed Care Governance & Policy Regulators and accrediting bodies are prescriptive about managed care committee responsibilities and governance policy language. Join TMG in exploring the necessary governance structure needed to successfully navigate the managed care landscape. Presented by Rachelle Silva and Ivonne Oladunni. 1 Hour. Recorded 8/29/23. Completing the Puzzle: Who’s Who in Managed Care Credentialing It’s crucial to have a solid grasp of the basics before diving into the deeper issues surrounding managed care credentialing. Join TMG in exploring the roles and responsibilities of stakeholders in managed care and how the pieces of managed care fit together. Presented by Donna Goestenkors and Ivonne Oladunni. 1 Hour. Recorded 7/25/23. Registration Fee: $35 each or $175 for series of 6 live or on-demand webinars. Scroll down for dates and objectives. -
Boost your leadership skills! The Leadership Catalyst webinar series offers leaders and would-be leaders new skills, best practices, and hot takes on trending topics. Screen Time: Growing a Robust Hybrid Team The healthcare industry is still finding its way in remote and hybrid work environments. Join Team Med Global for an exploration of successful strategies to lead, grow, and nurture remote and hybrid teams. Then, discuss the hallmarks of success for collaboration in an increasingly virtual world. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 1/16/24. Filling the Pipeline: Creating a Succession Plan Creating a talent pipeline is critical to ensuring smooth transitions as team members offboard and onboard. Join Team Med Global for a discussion of the rationale for succession planning and a step-by-step outline for creating and implementing your own succession plan. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 12/5/23. Soft Skills Matter: Boosting Your Team’s Emotional Intelligence It’s relatively easy to teach a team member the technical skills needed to perform their job, but teaching soft skills can be harrowing. Join Team Med Global and discover how to develop an organizational culture where team members can develop emotional intelligence. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 10/17/23. Staying Power: Managing a Team No One Wants to Leave Team member turnover is both costly and dispiriting. As a leader, you have the power to create a team that is dedicated, loyal, and satisfied. Join Team Med Global and explore strategies to create a work environment that fosters team motivation and cohesion. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 9/19/23. Facilitation Station: Successful Meeting Leadership A great meeting facilitator creates space for engagement, alignment, and motivation. Join Team Med Global for a discussion of facilitation best practices, how to minimize challenging behaviors, and the importance of facilitator neutrality. Presented by Donna Goestenkors. 1 Hour. Recorded 8/15/23. Leading with a Heavy Heart: Working Through Personal Challenges Leaders are people and people can go through periods of personal struggle. It can be difficult to serve teams and organizations while navigating challenges. Join Team Med Global for an exploration of how to meet your own needs while using your experiences to become a better leader. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 6/20/23. $35 each; $175 for series of 6 on-demand webinars. Scroll down for objectives. -
Career Rocket Season 1 On Demand
Bargaining Chips: Negotiating for the Win Negotiation is key to creating a rewarding career, which is why it’s important to understand the nuances before you’ve been offered that job, promotion, or raise, Join Team Med Global and discover how to prepare for negotiations and why you may need to redefine “winning.” Presented by Donna Goestenkors and Joyce Moore. 1 Hour. Recorded 12/11/23. The Whole Package: Personal Branding for Career Success A holistic approach to career advancement takes more than a rock-solid resume. Developing a strong personal brand communicates and reinforces your value to a potential employer. Join Team Med Global for insights into how to define and highlight your personal brand. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 11/13/23. Acing the Interview: Tips & Tools for Gaining an Edge Everyone has butterflies before a job interview, but with the proper preparation you can gain an advantage over your competitors. Join Team Med Global for the toolkit and tips to take your interviewing skills to the next level. Presented by Donna Goestenkors and Amy Wade. 1 Hour. Recorded 10/9/23. Blastoff! Rocking Your Résumé A powerful résumé blasts open doors of opportunity, but many don’t know where to start - or when to stop. Join Team Med Global for a roadmap to selling your skills and accomplishments, communicating your fit, and allowing your star to shine. Presented by Donna Goestenkors. 1 Hour. Recorded 8/14/23. Taking the Leap: Embracing a Career Pivot Fear of change can prevent you from taking advantage of opportunities and achieving your career goals. Join Team Med Global and explore strategies to dismantle internal roadblocks, recognize opportunities, and develop a change mindset. Presented by Donna Goestenkors and Joyce Moore. 1 Hour. Recorded 7/10/23. Career Cheerleading: Peers, Coaches, Mentors, Champions Across the arc of your career, chances are good that you’ve relied on a cheerleader, acted as a cheerleader for someone else, or both. Join Team Med Global and discover the four types of supporters who can advance your career and how to best leverage their help. Presented by Donna Goestenkors and Joyce Moore. 1 Hour. Recorded 6/12/23. Cost: $35 each or $175 for 6-part series. Scroll down for topic descriptions and objectives. -
Legal Bond On Demand
The Fine Print: Operational Contracts Impacting MSS Healthcare organizations may enter into contracts with medical staff members, CVOs, locum tenens agencies, clinical service vendors, telemedicine providers, and credentialing software companies. Join TMG to discover the implications of operational contracts on Medical Staff Services. Presented by Donna Goestenkors and Anne Roberts. 1 Hour. Recorded 11/30/23. Snapshot: Reappointment Time Frames Under State Law In late 2022, TJC changed the appointment time frame accreditation standard so that privileges can be granted for up to 3 years unless state laws and regulations dictate a shorter length of time. Join TMG for the current state legislative landscape as it pertains to appointment time frames. Presented by Donna Goestenkors and Anne Roberts. 1 Hour. Recorded 10/26/23. Integrity & Ethics: Reporting Poor Provider Behavior MSPs play a key role in ensuring that poor provider behavior is handled in accordance with policies, medical staff bylaws, and the law. Join TMG for hypothetical cases and the MSP’s legal and professional responsibilities in each. Presented by Donna Goestenkors. 1 Hour. Recorded 7/27/23. The Leading Edge: Emerging Issues in Medical Staff Bylaws As the foundation of quality patient care, medical staff bylaws and rules and regulations are ever-evolving. It’s crucial that MSPs understand what amendments may arise in their organization’s bylaws and how they may impact the medical staff organization and the Medical Staff Services Department. Join TMG for a discussion of emerging issues and trends in medical staff bylaws. Presented by Libby Snelson. 1 Hour. Recorded 5/25/23. Recorded Webinars: $35 each or $120 for 4-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Inquiring Minds Want to Know… TMG’s Ask Me Anything Event September 10, 2024 12-1PM CT MSPs have questions. TMG has answers. We’re bringing together a team of experts to answer your most pressing questions. No Medical Staff Services industry topic is off-limits! Whether you have a burning credentialing issue or provider enrollment query, or are in search of a particular resource, our panel will help. The same holds true for career questions, technical issues, or conflict management concerns. Team Med Global’s panel of experts will include Donna Goestenkors, CPMSM®, EMSP; Rachelle Silva, BS, CPCS®, CPMSM®; Ivone Oladunni, MBA, CPMSM®, PESC; and Nicole Keller, MSHM, CPHQ, CPHIT. They will field questions submitted in advance as well as those asked during the live event. Pose your questions on TMG’s Facebook or LinkedIn pages using the hashtag #TMGAMA or email ask (at) teammedglobal (dot) com Complimentary event - live or on demand -
Achieve Your CLE Designation in 8 Weeks! Classes held Tuesdays from 1:00 - 3:00 PM CT Spring Option: March 12 - April 30 Fall Option: September 3 - October 22 TMG University’s cutting-edge Certificate in Leadership Excellence program hones the skills you need to develop and lead cohesive teams that are equipped to achieve short-term and strategic goals while exceeding expectations. This accelerated program is designed to create mastery in:- Virtual/Digital Leadership
- Problem Solving
- Decision Making
- Strategic Thinking
- Change Management
- Diversity, Equity & Inclusion
- Collaboration
- Time & Project Management
- Emotional Intelligence
- Stress Management
- Self-Confidence
- Communication
- Conflict Management
- Relationship Management
- Coaching & Mentoring
- Staff Development
- Succession Planning
- Presentation Skills
- Effective Meeting Management
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Taming the Frontier: Payer Enrollment Basics For MSPs experienced in credentialing, payer enrollment can feel like the Wild West. The truth is, there is incredible opportunity for career advancement in the payer enrollment field. Join Team Med Global to discover basic payer enrollment frameworks, stakeholders, and career trajectories. Presented by Yesenia Servin and Ivonne Oladunni. 1 Hour. Recorded 9/5/23. The Enrollment Chronicles: Creating Reporting Efficiencies Whether you’re working out of a credentialing database or maintaining information in an Excel tracker, it’s critical to develop meaningful payer enrollment reporting. Join Team Med Global as we discuss what to track and how to frame reports for results-driven payer enrollment. Presented by Sara Collins and Yesenia Servin. 1 Hour. Recorded 8/1/23. Riding the Wave: Recovering from a Backlog At some point in their careers, most payer enrollment specialists will face a backlog that feels like a tidal wave. Instead of drowning, arm yourself with a timeline and an action plan. Join Team Med Global for a primer on turning the tide and recouping pending revenue while maintaining your equilibrium. Presented by Yesenia Servin and Sara Collins. 1 Hour. Recorded 7/11/23. Smooth Landing: Navigating the CAQH ProView Practice Manager Module CAQH tracks more than 2 million practitioners, and the CAQH ProView Practice Manager Module can be leveraged to eliminate the need to duplicate information common to providers. Join Team Med Global for next-level insights into how mid-size and large organizations can create efficiencies with this tool. Presented by Yesenia Servin and Jenna Byrnes. 45 Minutes. Recorded 6/6/23. First Look: What to Know About PECOS 2.0 CMS is expected to launch PECOS 2.0 in June 2023, saying it will “revolutionize Medicare enrollment.” Join Team Med Global as we provide a first look at PECOS 2.0 features that are expected to save time, tailor the application process, and deliver real-time status tracking for submitted applications. Presented by Yesenia Servin and Larry DeHoyos. 1 Hour. Recorded 5/2/23. Cracking the Code: Understanding the Revenue Life Cycle As payer enrollment specialists are increasingly asked to perform functions like billing, it’s important to understand every step of the revenue cycle. Join Team Med Global and learn about each role in revenue cycle management and how to be successful without changing your scope of responsibilities. Presented by Sara Collins. 40 Minutes. Recorded 4/4/23. Recorded Webinars: $35 each or series of 6 for $175 Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Unstoppable Season 5 On Demand At the Crossroads: Navigating Office Politics Political intelligence in the workplace is often undervalued and sometimes viewed as evil. Join Team Med Global to dispel the myths of office politics and discuss how to navigate the work environment while staying true to your values. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 8/9/23. Smoke and Mirrors: The Illusion of Control In the healthcare workplace, the stakes are high and the pressure is on to get it right. But when we overestimate how much control we have, our decisions can suffer. Join Team Med Global to explore how adjusting our perceptions of control can lead to better judgment and greater well-being. Presented by Donna Goestenkors. 1 Hour. Recorded 7/12/23. Eviction Notice: Showing Resentment the Door Workplace resentment leads to job burnout. Advice columnist Ann Landers wrote, “Hanging onto resentment is letting someone you despise live rent-free in your head.” Join Team Med Global to explore the root causes of resentment and how to show it the door. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 6/14/23. Power Imbalance: Disagreeing Up the Ladder Voicing disagreement to someone senior can feel risky, but the risks of not speaking up can be greater. Join Team Med Global and examine how to accurately gauge your risk and how to put guardrails in place when asserting your opinion. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 5/10/23. Glancing Back: Finding Wisdom in Regret A “no regrets'' philosophy robs us of the opportunity for reflection and learning. Join Team Med Global in exploring how to acknowledge our regrets with compassion rather than contempt, and the valuable ways that our failures reveal our values. Presented by Donna Goestenkors. 1 Hour. Recorded 4/12/23. Bridging the Empathy Gap: When Emotions Trump Logic We may think of ourselves as rational, but intense physical and emotional states - think anger, hunger, and pain - can lead to emotion-driven behavior. Join Team Med Global to discuss the “empathy gap” and reveal techniques for regaining emotional balance. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 3/8/23. Registration $35 each or $175 for 6-part series Scroll down for topics, and objectives. -
Boost your skills as an MSP! The Doctor FBI webinar series offers MSPs new skillsets, thought leadership, and hot takes on trending topics. New Frontiers: Unveiling Integrated Credentialing As the healthcare landscape continues to evolve, integrated credentialing is on the horizon for Medical Staff Services. Join Team Med Global to define integrated credentialing, discuss the implications for MSPs, and outline how to design processes to ease the transition. Presented by Donna Goestenkors and Ivonne Oladunni. 1 Hour. Recorded 7/20/23. Feeling the Squeeze: MSP Challenges in Mergers & Acquisitions The push for cost containment and increased efficiency has fueled an uptick in healthcare mergers and acquisitions. Faced with consolidating practitioner-related data and concerned about their futures, MSPs are feeling the squeeze. Join Team Med Global for actionable solutions to common M&A challenges. Presented by Donna Goestenkors. 1 Hour. Recorded 6/15/23. Great Expectations: The Future of Credentialing While technology has done much to streamline the credentialing process over the past 20 years, challenges persist. Join Team Med Global in envisioning the future of credentialing, the changing role of the MSP, and the tools needed to create a single source of credentialing truth. Presented by Ivonne Oladunni and Rachelle Silva. 1 Hour. Recorded 5/18/23. Sentinels of Safety: Peer References & Review Because peer references are crucial in gauging a provider’s clinical competency, accreditation bodies and medical staff bylaws have stringent standards. Join Team Med Global to discuss compliance and best practices for peer references and the review process. Presented by Donna Goestenkors. 1 Hour. Recorded 4/20/23. Roadmap to Success: Guiding Medical Staff Leadership Physicians may be excellent clinicians, but excellence in medical staff leadership isn’t taught in medical school. MSPs are uniquely positioned to introduce MSLs to Medical Staff Services. Join Team Med Global for a blueprint to support the growth and success of MSLs. Presented by Donna Goestenkors and Sara Collins. 1 Hour. Recorded 3/16/23. Information Overload? Mastering Data Retention Guidelines Even when it’s stored in the cloud, old data can get cumbersome. Yet it’s not always clear when to hit delete and when to hit pause. Join Team Med Global to review the drivers for data retention programs and best practices for Medical Staff Services. Presented by Donna Goestenkors. 1 Hour. Recorded 2/16/23. Registration Fee: $35 each or $175 for series of 6 Scroll down for information and objectives -
Unlock your potential while boosting your skills, confidence, and leadership. TMG is proud to provide our colleagues with the opportunity to gain unlimited access to our vault of more than 100 leading-edge on-demand webinars PLUS new on-demand webinars released in the coming year. Visit TMG's on-demand vault. When you purchase your Master Key, you unlock 365 days of professional development to watch at your convenience. Enjoy:- Unbeatable savings for endless webinar access
- Quick access to the latest educational programs
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Leadership Catalyst On Demand
Freeing Bottlenecks: Workflow Automation Drives Efficiency Workforce shortages and operational inefficiencies can lead to bottlenecks that stifle an organization’s effectiveness. Learn how to identify and automate redundant manual processes. Then, explore how to demolish information silos, enabling data sharing that drives efficiency. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 5/16/23. Taking a Bow: Communicating Your Successes Recognition for routinely managing teams, guiding projects to completion, and hitting targeted goals can be in short supply, especially in environments where the focus is on the crisis-of-the-week. Learn why it’s important to communicate successes and how to tailor messaging to a variety of stakeholders. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 4/18/23. Lead with Listening: Leveraging an Overlooked Tool Leaders’ voices are amplified in the workplace, but listening is often overlooked. Listening to learn increases leadership capacity, situational awareness, and empathy. Explore the potential for listening in leadership, the techniques of active listening, and key questions to ask team members. Presented by Nicole Keller and Rachelle Silva. 1 Hour. Recorded 3/21/23. Bridging the Gap: Solving Hybrid Workplace Challenges - Part 2 The pandemic fueled remote work, and today an increasing number of organizations are experimenting with hybrid workforces as long-term solutions. Examine the challenges associated with hybrid onsite-remote teams. Then, discover strategies to increase productivity while improving the experience of working in a hybrid setting. Presented by Donna Goestenkors. 1 Hour. Recorded 2/21/23. Bridging the Gap: Solving Hybrid Workplace Challenges - Part 1 The pandemic fueled remote work, and today an increasing number of organizations are experimenting with hybrid workforces as long-term solutions. Examine the challenges associated with hybrid onsite-remote teams. Then, discover strategies to increase productivity while improving the experience of working in a hybrid setting. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 1/17/23. Leading the Pack: Polishing Project Management Practices Few projects go as expected. They can get stuck in the mud or take on a life of their own. Successfully shepherding a project from inception to completion requires satisfying stakeholders, assembling the right team, and anticipating complications. Examine best practices for project management and lessons learned from the field. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 11/15/22. Leadership Agility: Developing Your Superpower Agile leadership can become your superpower. It requires the flexibility to respond to an evolving landscape, the ability to experiment with new methods in real time, and the foresight to anticipate future challenges and opportunities. Explore the competencies and key drivers of agile leaders. Presented by Donna Goestenkors & Nicole Keller. 1 Hour. Recorded 10/18/22. Recorded Webinars: $35 each or $200 for 7-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information.
