TMG Resource Center

Products to Accelerate Success


Go-to resources for MSPs

  • “Bold, Brave, and Brilliant” is a series of informal book club meetings that create the space for reflection, discussion, and growth.
  • Show your commitment to the MSP profession by displaying the EMSP Code of Conduct throughout your organization.
  • Show your commitment to the MSP profession by displaying the EMSP Creed throughout your organization.
  • by Donna Goestenkors, CPMSMfd and Georgia Day

    In addition to processing new applications, requesting clinical privileges, preparing ER call schedules, and other critical duties, Medical Staff Services Professionals (MSPs) must find time to keep up with evolving regulations and credentialing requirements. Presented in an easy-to-read format, The Medical Services Professional Career Guidebook: Charting a Development Plan for Success details a series of building blocks to help MSPs fulfill job requirements and successfully navigate career progression. Complete with sample job descriptions, a sample performance profile, a glossary, the MSP Creed, and a wealth of reference material, this guide will help MSPs answer key questions and provide them with twelve specific points of consideration. Each point is a working exercise to help readers perform honest self-appraisals of their career progression. The Medical Services Professional Career Guidebook details a solid course of action to help you confront the fear of the unknown and meet the future with the confidence vital for success. It provides the tools you will need to ensure patient safety, achieve personal and professional goals, and take your career to levels you have never imagined. Look inside at the Table of Contents
  • Show your commitment to the MSP profession by displaying the MSP Code of Conduct throughout your organization.
  • Our Medical Staff Professional credentialing workbook offers an innovative approach to remaining compliant during the MSP credentialing verification process. This tool gives you, the reader, the freedom to choose your own pathway and the ability to customize your needs while focusing on the most effective practices in the industry.
  • Show your commitment to the MSP profession by displaying the MSP Creed throughout your organization.
  • by Donna Goestenkors, CPMSM, EMSP, and Georgia Day

    Medical Services Professionals (MSPs) hold a unique place in the healthcare industry. Medical staff leaders, practitioners, and providers rely on MSPs to ensure qualitative regulatory compliance, performance improvement, accreditation, credentialing and governance for physicians, practitioners, and other healthcare providers. MSPs ensure the design, implementation, and maintenance of current industry practices to promote quality patient care. Their roles are rapidly changing due to competition, increased government influence, and vast changes in technology that demand service delivery improvements worldwide. The successful MSP requires a formal professional development plan, comprised of skills and knowledge for both personal and career choices. This book is presented in an easy-to-read format and contains a series of building blocks that enable MSPs to logically navigate their career progression. Each point highlights solutions for MSPs to test and apply, interspersed with real-life stories. “The Executive Services Professional” also contains a helpful glossary, sample job descriptions, and terms specific to the MSP. Look inside at the Table of Contents


    "Donna Goestenkors and Georgia Day succinctly capture the ever-changing and challenging role of today's MSP. Newcomers and veterans alike will see leadership through a new lens, while learning strategies to reach your full potential." Dr. Mary Baker, CPMSM, CPCS, FMSP, Sunbury, OH "Reading EMSP is like having both champion mentors, Donna and Georgia, on your shoulder. You'll want to keep this book nearby, refer to it often, and recommend it to your colleagues. It's a new resource for the industry." Larry DeHoyos, CPCS, PESC, Keller, TX "Join Georgia and Donna, experts in the industry in navigating the way to take the high road in professionalism and work ethic, but also for insight in the healthcare industry that is still unknown to the average person - Medical Staff Services." Stephanie Russell, BS, CPMSM, CPCS, Colorado Springs, CO "To truly excel, an MSP needs self-awareness, ambition, and tenacity. EMSP delivers the roadmap for the climb to the top.” Yesenia Servin, CPMSM, Berwyn, IL "Donna and Georgia share their ‘insiders’ perspective on how to succeed in the Medical Staff Services industry. You’ll understand how to avoid potential pitfalls, embrace leadership opportunities, take risks and reach your full potential. Don’t miss this opportunity to live your dream!" Nicole Keller, MSHM, CPHQ, CPHIT "In a world where ethics can seem antiquated, Goestenkors and Day stand out from the crowd, championing impeccable principles and standards for Medical Services Professionals. Brava!" Wendi Stivers, BS, Arroyo Grande, CA "In the ever changing and chaotic world of healthcare, Goestenkors and Day have hit the mark on the essential tips and tools necessary for career advancement for both the novice and seasoned MSP. A must read!" Mary Jo Sexton-Tosh, MSA, Swansea, IL
  • Unstoppable Webinar

    Informed by insider knowledge of challenges faced by medical staff services professionals and the psychology of empowerment, Donna Goestenkors, CPMSM, EMSP, and Jennifer Froemel, LCPC, CMHIMP, provide actionable information and coaching that will enable you to:
    • Increase confidence in your skills and judgment
    • Gain access to those with power, authority, and influence
    • Interact with others from a place of strength
    • Create and maintain healthy boundaries
    • Feel connected to your coworkers
    • Cultivate your flexibility and creativity
    • Communicate clearly and effectively
    • Envision and attain your professional goals
    Unstoppable webinars are held from 12:00 - 1:00 p.m. Central. Register for one webinar ($45) or the entire six-part series ($225). Scroll down for dates and topics.
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