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The Power of Apologies: Healing Relationships & Building Connections Apologies have the power to mend relationships, restore trust, and foster stronger connections. Join TMG and explore the key elements of a meaningful apology, discuss the difference between intent and impact, and navigate the complexities of forgiveness. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 1/10/24. Empathy Amplified: Cultivating Connection & Compassion Developing empathy is key to building bridges, fostering understanding, and creating a more compassionate and inclusive workplace. Join TMG and explore strategies to increase empathy through active listening, emotional intelligence, and perspective-taking. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 10/11/23. Bridging the Empathy Gap: When Emotions Trump Logic We may think of ourselves as rational, but intense physical and emotional states - think anger, hunger, and pain - can lead to emotion-driven behavior. Join Team Med Global to discuss the “empathy gap” and reveal techniques for regaining emotional balance. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 3/8/23. Compassionate Accountability: Achieving Excellence with Heart Communication is central to virtually every task an MSP performs. Connecting to others with authenticity and compassion – especially when confronting bad behavior – allows you to maintain inner balance. Learn how to cultivate emotional intelligence that will serve you on the job and in the world. Presented by Donna Goestenkors and Stephanie Russell. Recorded 3/11/21 Stepping into the Light: The Power of Forgiveness Virtually everyone has felt wronged by a coworker. Yet holding onto anger and resentment can undermine our effectiveness and prevent us from fulfilling our career goals. Learn why forgiving doesn’t mean forgetting, and how to implement forgiveness in a way that will enable you to live your best life. Presented by Donna Goestenkors & Jennifer Froemel. Recorded 2/10/21 Price: $35 each. Buy any 5 TMG on-demand webinars and enter promo code TMGWEB at checkout to get a $25 discount. -
Building Balance: Redefining Self-Care Self-care is a buzzword that represents escape from an overwhelming life. But self-care isn’t a mani-pedi, a massage, or a round of golf. It’s building a life from which you don’t need to escape. Learn to redefine self-care and find strategies for making choices that nourish your mind, body, and spirit. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 8/10/22 Rainy Day Realism: Diffusing Toxic Positivity in the Workplace A sunny attitude supports productivity and creativity, but relentless positivity can turn toxic when it glosses over real challenges. Learn how to develop a reality-based outlook that supports workplace authenticity and decisive action. Presented by Donna Goestenkors and Jennifer Froemel. Recorded 4/13/21 Intentional Productivity: Caring for Yourself While Working Remotely Working remotely poses a host of personal and professional challenges that can leave us feeling less productive and more adrift. Map out strategies designed to help you thrive while working from home. Discover how self-care translates to increased effectiveness in every aspect of your life. Presented by Donna Goestenkors & Stephanie Russell. Recorded 12/16/20 Price: $35 each. Buy any 5 TMG on-demand webinars and enter promo code TMGWEB at checkout to get a $25 discount. -
Facility Enrollment: Blueprint for Success Whether you're dealing with Medicare, Medicaid, commercial insurance companies, or other healthcare payers, facility enrollment can be a complex process. Join TMG to demystify the facility enrollment process, offer practical guidance to ensure facilities meet payer standards, and maintain compliance across the healthcare landscape. Presented by Connie Mota and Heather Moffitt. 1 Hour. Recorded 8/6/24. Solving the Puzzle: Hospital-Based vs. Medical Group Enrollment There are key distinctions between hospital-based provider enrollment and medical group provider enrollment. Understanding these differences is crucial to navigate the unique challenges and requirements each setting presents. Join TMG to unravel these intricacies of provider enrollment and streamline your processes. Presented by Sara Collins and Heather Moffitt. 1 Hour. Recorded 3/5/24. Trading Places: Provider Enrollment for Delegated Providers Provider enrollment for delegated providers provides opportunities to create efficiencies within the provider enrollment process, as well as in other essential business functions. Learn how to enter into delegated agreements with payers, navigate payer reviews, and streamline submission, tracking, and reconciliation. Presented by Yesenia Servin. 1 Hour. Recorded 2/7/23. -
Deep Dive: Privileging in Specialized Care Understanding the nuances of emerging medical fields is key to properly privileging practitioners. Join TMG to discover the latest trends and challenges in surgery, telemedicine, and rare diseases, and gain insights into the best practices for ensuring patient safety and provider competency in these specialized fields. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 1/16/25. Feeling the Squeeze: MSP Challenges in Mergers & Acquisitions The push for cost containment and increased efficiency has fueled an uptick in healthcare mergers and acquisitions. Faced with consolidating practitioner-related data and concerned about their futures, MSPs are feeling the squeeze. Join Team Med Global for actionable solutions to common M&A challenges. Presented by Donna Goestenkors. 1 Hour. Recorded 6/15/23. Down to Earth: Real Talk About Credentialing Systems While the healthcare system is relentlessly advancing and evolving, credentialing systems can remain mired in the Stone Age. Explore a new era of credentialing, one in which redesigned systems create efficiencies that deliver value throughout the organization. Presented by Donna Goestenkors & Larry DeHoyos. Recorded 6/22/22. Making Connections: Telemedicine & Credentialing by Proxy Telemedicine providers may never set foot in a facility, yet they’re held to the same standards as onsite physicians. Increase your knowledge of Medicare CoPs and other telemedicine accreditation standards, and how to onramp telemedicine credentialing and privileging into existing processes. Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 8/25/22. Price: $35 each. Buy any 5 TMG on-demand webinars and enter promo code TMGWEB at checkout to get a $25 discount. -
Compliance Unleashed: Update on Accreditation & Regulatory Standards Staying up-to-date with ever-evolving accreditation standards and regulations is essential for maintaining high-quality patient care and organizational success. Join TMG for valuable insights into the latest compliance standards, guidelines, and requirements. Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 1/18/24. Snapshot: Reappointment Time Frames Under State Law In late 2022, TJC changed the appointment time frame accreditation standard so that privileges can be granted for up to 3 years unless state laws and regulations dictate a shorter length of time. Join TMG for the current state legislative landscape as it pertains to appointment time frames. Presented by Donna Goestenkors and Anne Roberts. 1 Hour. Recorded 10/26/23. Compliance: Oh, That’s What You Mean! Credentialing practices and operational functions vary by environment, and it can be hard to sort out the alphabet soup of accreditation bodies. Decipher credentialing terminology and reveal credentialing differences in hospitals, managed care, practice management, and credentials verification organizations. Presented by Donna Goestenkors and Rachelle Silva. Recorded 4/14/21 Price: $35 each. Buy any 5 TMG on-demand webinars and enter promo code TMGWEB at checkout to get a $25 discount. -
Building the Guardrails: Managed Care Governance & Policy Regulators and accrediting bodies are prescriptive about managed care committee responsibilities and governance policy language. Join TMG in exploring the necessary governance structure needed to successfully navigate the managed care landscape. Presented by Rachelle Silva and Ivonne Oladunni. 1 Hour. Recorded 8/29/23. Completing the Puzzle: Who’s Who in Managed Care Credentialing It’s crucial to have a solid grasp of the basics before diving into the deeper issues surrounding managed care credentialing. Join TMG in exploring the roles and responsibilities of stakeholders in managed care and how the pieces of managed care fit together. Presented by Donna Goestenkors and Ivonne Oladunni. 1 Hour. Recorded 7/25/23. Price: $35 each. Buy any 5 TMG on-demand webinars and enter promo code TMGWEB at checkout to get a $25 discount. -
Filling the Pipeline: Creating a Succession Plan Creating a talent pipeline is critical to ensuring smooth transitions as team members offboard and onboard. Join Team Med Global for a discussion of the rationale for succession planning and a step-by-step outline for creating and implementing your own succession plan. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 12/5/23. Future-Forward Leadership: Cultivating Emerging Leaders In an era where leadership dynamics are constantly evolving, nurturing of the next generation of leaders is paramount. Join TMG for tools and knowledge to effectively mentor and guide emerging leaders, enhancing their skills in critical areas like compliance, operational efficiency, and strategic decision-making. Presented by Donna Goestenkors and Julie Miller. 1 Hour. Recorded 5/21/24. Price: $35 each. Buy any 5 TMG on-demand webinars and enter promo code TMGWEB at checkout to get a $25 discount. -
Bridging the Gap: Empowering Gen Z in the Workplace The workplace is increasingly populated by Gen Z, so understanding and adapting to their unique needs and strengths is crucial. Join TMG in exploring the distinctive traits of Gen Z, debunk common misconceptions, and learn practical strategies to effectively harness their potential. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 7/16/24. Out of the Limelight: Following with Conviction The relentless focus on leadership often eclipses the importance of followers. Examine the unique contributions of followers, how to be an effective follower, and what followers should expect from leadership. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 2/8/23 Innovation & Imagination: Solving Medical Staff Services Staffing Shortages Organizations are facing unprecedented staffing shortages in Medical Staff Services and leaders are scrambling to optimize staff, retain employees, and recruit new team members. Identify the competencies needed in Medical Staff Services and explore short-, medium-, and long-term solutions for creating and maintaining a robust department. Presented by Donna Goestenkors and Maggie Wilkerson. Recorded 11/2/22. Built to Last: Effective Team Structures in Medical Staff Services The responsibilities and expectations of medical staff services are ever-evolving, making it crucial to adapt to today’s healthcare environment. Explore how to refresh your team to meet accessibility and productivity demands, all while staying connected. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 10/21/22. Cross-Generational Teamwork: Unlocking the Keys to Success Each generation has its own values, language, and priorities. Understand generational characteristics, unpack hidden biases, and leverage the unique perspectives of each generation leads to increased trust, better communication, and greater team success. Presented by Donna Goestenkors & Stephanie Russell. Recorded 11/12/20 Price: $35 each. Buy any 5 TMG on-demand webinars and enter promo code TMGWEB at checkout to get a $25 discount. -
The Future is Now: Leveraging Artificial Intelligence in Medical Staff Services Harnessing artificial intelligence technologies can revolutionize administrative processes, streamline workflows, and improve efficiency and accuracy in Medical Staff Services. Join TMG for a fresh perspective of AI’s practical applications and demonstrate how to leverage this technology for optimal results. Presented by Donna Goestenkors and Sally Smith. 1 Hour. Recorded 6/26/24. Freeing Bottlenecks: Workflow Automation Drives Efficiency Workforce shortages and operational inefficiencies can lead to bottlenecks that stifle an organization’s effectiveness. Learn how to identify and automate redundant manual processes. Then, explore how to demolish information silos, enabling data sharing that drives efficiency. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 5/16/23. Technology Junction: Finding the Right-Fit Solutions Technology can streamline processes designed to meet standards and improve workflow, or it can create roadblocks to success. Understand the purpose of technological tools and the indicators for effective implementation that are key to unlocking technology’s potential. Presented by Donna Goestenkors & Jennifer Cloud. Recorded 12/10/20 Price: $35 each. Buy any 5 TMG on-demand webinars and enter promo code TMGWEB at checkout to get a $25 discount. -
Scaling the Summit: Conquering Test Anxiety Everyone has a case of nerves when preparing for the CPMSM® or CPCS® exam. But it’s important not to let test anxiety paralyze you and jeopardize your success. Discover a roadmap for conquering test anxiety and proven techniques to reach the finish line. Presented by Donna Goestenkors and Tami West. Recorded 3/29/21 Rebound Stronger: Recovering from Your Certification Exam If you took the CPMSM® or CPCS® exam and didn’t achieve the results you hoped for, you’re not alone. Learn how to reframe your experience, highlight the insights you gained, and develop your future plans. Understand what may have tripped you up and how to create a clear path forward. Presented by Donna Goestenkors & Jennifer Froemel. Recorded 2/23/21 Price: $35 each. Buy any 5 TMG on-demand webinars and enter promo code TMGWEB at checkout to get a $25 discount. -
Embracing Uncertainty: Cultivating Risk Tolerance When MSPs balance calculated risks with informed decision-making, they drive innovation and seize opportunities. Join TMG to learn about the psychology behind risk tolerance, strategies for assessing and taking calculated risks, and techniques for building resilience in the face of challenges. Presented by Rachelle Silva and Nicole Keller. 1 Hour. Recorded 3/20/25. Decision Dynamo: Unlocking Critical Thinking Superpowers The ability to think critically, analyze complex situations, and make informed choices can propel us toward our goals. Join TMG and explore the fundamental principles of decision making and delve into various approaches for enhancing critical thinking. Presented by Donna Goestenkors. 1 Hour. Recorded 12/13/23. Smoke and Mirrors: The Illusion of Control In the healthcare workplace, the stakes are high and the pressure is on to get it right. But when we overestimate how much control we have, our decisions can suffer. Join Team Med Global to explore how adjusting our perceptions of control can lead to better judgment and greater well-being. Presented by Donna Goestenkors. 1 Hour. Recorded 7/12/23. Creativity Unleashed: Thinking Outside of the Box Tapping into our creativity – whether in processes, team interactions, or mentoring –leads to novel perceptions, ideas, and solutions. Discover a roadmap for accessing 8 types of creative intelligence and applying creativity on the job. Presented by Donna Goestenkors & Jennifer Froemel. Recorded 8/12/20 Imagining Success: Achievement Through Mental Imagery Studies of the brain have demonstrated the connection between visualization and performance. Mental imagery can increase motivation, boost confidence, and accelerate efficacy. Discover the theory and practice of using mental imagery to set and achieve goals. Presented by Donna Goestenkors & Jennifer Froemel. Recorded 4/8/20 Price: $35 each. Buy any 5 TMG on-demand webinars and enter promo code TMGWEB at checkout to get a $25 discount. -
Master Juggling: Time Management Tips & Tricks MSPs grapple with a high volume of tasks, conflicting priorities, and the need to efficiently juggle various responsibilities. Join TMG for practical tips and strategies to help manage your workload and set effective priorities, setting the stage for increased productivity and reduced stress. Presented by Nicole Keller. 1 Hour. Recorded 6/20/24. Virtual Vault: Mastering Document Management Join TMG and discover the essentials of maintaining compliance documentation, ensuring data security, and establishing effective retention policies. Delve into leveraging Electronic Document Management Systems (EDMS) for efficiency, managing audit trails, and automating workflow processes. Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 4/11/24. Information Overload? Mastering Data Retention Guidelines Even when it’s stored in the cloud, old data can get cumbersome. Yet it’s not always clear when to hit delete and when to hit pause. Join Team Med Global to review the drivers for data retention programs and best practices for Medical Staff Services. Presented by Donna Goestenkors. 1 Hour. Recorded 2/16/23. Price: $35 each. Buy any 5 TMG on-demand webinars and enter promo code TMGWEB at checkout to get a $25 discount. -
Celebrate the value that your Medical Staff Services team members bring to your organization while supporting their professional growth. TMG Gift Cards can be applied toward:- Live and on-demand webinars
- Certification preparation classes and products
- Virtual and on-demand courses
- Any item in the TMG online store
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Enrollment Efficiency: Leveraging Automation in Provider Onboarding As the landscape of provider enrollment evolves, automation stands out as a key tool in enhancing efficiency and accuracy. Join TMG to explore how automation technology is transforming provider enrollment processes, from application tracking to data management. Learn about the latest tools and software that can streamline workflows, reduce human error, and speed up provider onboarding. 1 Hour. Presented by Heather Moffitt and Erin DeHoyos. Recorded 1/7/25. Smooth Landing: Navigating the CAQH ProView Practice Manager Module CAQH tracks more than 2 million practitioners, and the CAQH ProView Practice Manager Module can be leveraged to eliminate the need to duplicate information common to providers. Join Team Med Global for next-level insights into how mid-size and large organizations can create efficiencies with this tool. Presented by Yesenia Servin and Jenna Byrnes. 45 Minutes. Recorded 6/6/23. First Look: What to Know About PECOS 2.0 CMS is expected to launch PECOS 2.0 in June 2023, saying it will “revolutionize Medicare enrollment.” Join Team Med Global as we provide a first look at PECOS 2.0 features that are expected to save time, tailor the application process, and deliver real-time status tracking for submitted applications. Presented by Yesenia Servin and Larry DeHoyos. 1 Hour. Recorded 5/2/23. Building Foundations: Setting Up NPPES & CAQH" NPPES and CAQH are the building blocks of successful provider enrollment, and nine out of ten private insurers use CAQH for certain provider types. Discover challenges and best practices for setting up NPPES and CAQH. Then, discover streamlined processes for keeping provider information up to date. Presented by Larry DeHoyos and Dariana Zamora. 1 Hour. Recorded 3/7/23. Talking the Talk: Provider Enrollment Scripts While provider enrollment specialists excel in keeping an organization’s revenue streams flowing, they may be less skilled at communicating with stakeholders. Discover how to develop scripts for working with payers and communicating with leadership. Presented by Donna Goestenkors and Larry DeHoyos. 1 Hour. Recorded 6/7/22. Tech-Tastic! Streamlining CAQH Applications The Council for Affordable Quality Healthcare database is the cornerstone of provider enrollment, with nine out of ten private insurers using CAQH for certain provider types. Yet, incomplete CAQH applications delay enrollment and have an immediate impact on an organization’s bottom line. Discover processes designed to increase CAQH efficiencies and utilization, and to fast-track reimbursements. Presented by Donna Goestenkors and Larry DeHoyos. 1 Hour. Recorded 9/7/21 Price: $35 each. Buy any 5 TMG on-demand webinars and enter promo code TMGWEB at checkout to get a $25 discount. -
Charting a New Course: Moving from Medical Staff Services to Provider Enrollment Moving from medical staff services management to overseeing provider enrollment can be a complex shift, requiring new skills and a deep understanding of provider requirements. Join TMG and discover how to leverage your existing expertise while acquiring the tools necessary for effective provider enrollment management. Presented by Connie Mota and Heather Blair. 1 Hour. Recorded 6/4/24. Career Cheerleading: Peers, Coaches, Mentors, Champions Across the arc of your career, chances are good that you’ve relied on a cheerleader, acted as a cheerleader for someone else, or both. Join Team Med Global and discover the four types of supporters who can advance your career and how to best leverage their help. Presented by Donna Goestenkors and Joyce Moore. 1 Hour. Recorded 6/12/23. Mapping the Future: Provider Enrollment Perspectives Provider enrollment is an ever-evolving field. Discover today’s provider enrollment landscape and pressing issues for the future. Then, learn the skills needed to excel as a provider enrollment specialist and the ways that TMG can help ensure your success. Presented by Donna Goestenkors, Larry DeHoyos, and Yesenia Servin. 1 Hour. Recorded 2/16/22. Apples, Oranges, and Bananas: Defining Provider Enrollment Competency Many of us consider ourselves to be provider enrollment specialists, but what does provider enrollment competency really mean? TMG provides an overview of Executive Provider Enrollment Competency Model, and outlines TMG's Executive Provider Enrollment Professional education program. Presented by Donna Goestenkors and Yesenia Servin. Recorded 8/3/21 Price: $35 each. Buy any 5 TMG on-demand webinars and enter promo code TMGWEB at checkout to get a $25 discount. -
New Frontiers: Unveiling Integrated Credentialing As the healthcare landscape continues to evolve, integrated credentialing is on the horizon for Medical Staff Services. Join Team Med Global to define integrated credentialing, discuss the implications for MSPs, and outline how to design processes to ease the transition. Presented by Donna Goestenkors and Ivonne Oladunni. 1 Hour. Recorded 7/20/23. Great Expectations: The Future of Credentialing While technology has done much to streamline the credentialing process over the past 20 years, challenges persist. Join Team Med Global in envisioning the future of credentialing, the changing role of the MSP, and the tools needed to create a single source of credentialing truth. Presented by Ivonne Oladunni and Rachelle Silva. 1 Hour. Recorded 5/18/23. Price: $35 each. Buy any 5 TMG on-demand webinars and enter promo code TMGWEB at checkout to get a $25 discount. -
Weaving Your Narrative: Storytelling in Business Storytelling can be a powerful tool for engaging audiences, clarifying complex ideas, and building connections. Join TMG and explore the transformative role of storytelling in professional communication. Learn the art and science of crafting compelling narratives and discover how to integrate storytelling into various forms of professional communication. Presented by Rachelle Silva and Jennifer Froemel. 1 Hour. Recorded 1/8/25. Bridging Troubled Waters: Navigating Difficult Conversations Avoiding or mishandling difficult conversations can lead to strained workplace relationships and decreased team cohesion. Join TMG and discover how to prepare for, conduct, and follow-up on difficult discussions using emotional intelligence, empathy, and assertive communication techniques. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 8/14/24. Power Imbalance: Disagreeing Up the Ladder Voicing disagreement to someone senior can feel risky, but the risks of not speaking up can be greater. Join Team Med Global and examine how to accurately gauge your risk and how to put guardrails in place when asserting your opinion. Presented by Donna Goestenkors and Jennifer Froemel. 1 Hour. Recorded 5/10/23. Communicate Like a Boss: Reframing Workplace Interactions Our communication style speaks volumes about how we perceive our value in the workplace. When you move from deference to strength in emailing and speaking – while remaining respectful – you’ll command respect. Discover how to increase your effectiveness by reframing your communications. Presented by Yesenia Servin & Jennifer Froemel. Recorded 5/13/20 The Power of Boundaries: Setting Limits in the Workplace Our values inform the limits we set with others, but unequal power dynamics and unrealistic expectations in the workplace can keep us from speaking our truth. Learn how to identify, develop, communicate, and maintain effective boundaries on the job. Presented by Donna Goestenkors & Jennifer Froemel. Recorded 3/11/20 Price: $35 each. Buy any 5 TMG on-demand webinars and enter promo code TMGWEB at checkout to get a $25 discount.
