At TMG, we’ve always stood with Medical Services Professionals (MSPs). We've trained them, championed them, and celebrated their critical role in healthcare. But as the healthcare landscape continues to shift, so does the work—and the workforce—within medical staff services. That’s why we’re redefining what medical staff services means and expanding our reach to include every
Physician retention isn’t just an HR challenge—it’s an organizational imperative that touches every aspect of healthcare operations. Provider Lifecycle Professionals (PLPs), who manage licensing, credentialing, provider enrollment, and quality, are key players in ensuring physicians feel supported, valued, and motivated to stay. While PLPs may not manage contracts or compensation, their work directly impacts the
Lately, a troubling pattern has emerged in many healthcare organizations—heightened tensions among colleagues, particularly among women in the workforce. More Provider Lifecycle Professionals (PLPs) are reporting incidents of workplace conflict, including name-calling, accusations, and escalating disputes. As the landscape of professional communication evolves, how can PLPs ensure that respect remains at the center of workplace
The rapid growth of telehealth and specialty practices, such as behavioral health and advanced outpatient services, has transformed the healthcare landscape. For Provider Lifecycle Professionals (PLPs), these emerging care models bring unique challenges to provider enrollment. To meet these demands, PLPs must adapt their strategies to ensure providers are enrolled efficiently and compliant with regulatory
Behind every healthcare provider delivering care is an infrastructure built on precision, collaboration, and compliance—and at the center of it all are Provider Lifecycle Professionals (PLPs). Whether managing credentialing, licensing, provider enrollment, or ensuring adherence to evolving regulations, PLPs navigate a labyrinth of responsibilities with unmatched expertise. The tools they rely on are not just
In the world of professional communication, interactions can often feel transactional. A quick email here, a follow-up message there, and before you know it, the tone of an exchange can shift dramatically. Sometimes, a simple misunderstanding or assumption can spark a cascade of unintended negativity. And while we can’t always control the circumstances, we can
Meeting minutes serve as an official record of discussions, decisions, and next steps. For Provider Lifecycle Professionals, well-crafted minutes help ensure clarity, accountability, and legal protection. But documenting meetings effectively isn’t just about what to include—it’s also about knowing what to leave out. Poorly written minutes can create confusion, introduce risk, or even compromise attorney-client
Nicole Keller, MSHM, CPHQ, CPHIT, CSM, is a recognized leader in medical staff services, with a wealth of expertise in credentialing, compliance, and healthcare quality. In a career spanning more than a decade, Nicole has successfully guided hospitals, health systems, and managed care organizations in optimizing their credentialing processes, ensuring accreditation compliance, and enhancing physician
Delegated credentialing is more than an operational efficiency—it’s a strategic approach that benefits healthcare organizations, providers, and payers alike. By shifting responsibility for the credentialing process to trusted organizations, payers streamline workflows while maintaining oversight through rigorous standards. For Provider Lifecycle Professionals (PLPs), delegated credentialing represents an opportunity to demonstrate their expertise while enhancing the
For years, the healthcare industry has relied on dedicated professionals to ensure that providers are properly licensed, credentialed, privileged, enrolled, and aligned with quality standards. These individuals play a critical role in safeguarding patient care, upholding regulatory compliance, and maintaining the operational integrity of healthcare organizations. Yet, despite their expertise and essential contributions, many have
Department culture is the invisible force that shapes the behaviors, attitudes, and interactions of a team. Navigating department culture is critical to the Medical Services Professional (MSP) role. A strong, positive culture fosters collaboration and efficiency, while a stagnant or misaligned culture can hinder progress and create unnecessary friction. Changing department culture is notoriously difficult,
Heidi Thompson, MBA, CPCS®, CPMSM®, FMSP, brings extensive expertise and leadership to her role as TMG’s ProVISIONary Staffing Talent Acquisition Specialist. With more than four decades of experience in medical staff services, Heidi has held senior positions at leading healthcare organizations, including St. Luke’s Health System and the University of Utah Hospitals & Clinics. She
January 21 marked a milestone that is close to my heart—TMG’s 18th anniversary. As I reflect on this journey, I am overwhelmed with gratitude for the incredible people who have been part of this path and for the opportunity to do what I love most: help others. TMG was born in 2007 with a vision
For years, TMG has been a thought leader in the conversation surrounding the integration of provider enrollment and credentialing. Recognizing the inherent overlap between these functions, TMG has consistently highlighted the potential for greater efficiency, improved workflows, and enhanced accuracy through their alignment. While traditionally managed as separate processes, both provider enrollment and credentialing aim
As value-based care (VBC) continues to reshape healthcare, Medical Services Professionals (MSPs) play a pivotal role in ensuring that practitioners are both credentialed and enrolled effectively. These interconnected processes are foundational to participating in alternative payment models (APMs), where reimbursement hinges on delivering high-quality, coordinated, and cost-efficient care. How Credentialing and Enrollment Drive Success in
